Manner Coffee controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
Multiple barista-customer conflicts spark debate over store management and labor intensity
In June 2024, videos drew widespread attention showing a Manner barista in Shanghai throwing coffee grounds at a customer and a physical altercation at another store. The brand apologized and said it would optimize operations and strengthen care for employees; police said one case had been mediated and denied online claims that the employee paid compensation. The incidents involved specific stores.