M1的争议事件

品牌回应

• 道歉 — M1

  In a statement on Sunday, M1 said it was deeply sorry for the inconvenience the disruptions caused to its users, and thanked them for their patience and understanding.

• 退款或补偿 — M1

  Other than a one week rebate off their monthly bill in June, where affected customers were able to receive the rebate in just one simple click, we have also proactively reached out to affected customers to offer additional assistance such as waiving excess mobile data charges incurred by affected customers who utilised their M1 mobile data for the impacted period,

• 整改 — StarHub

  StarHub said it regretted the home broadband incident in April and has since implemented additional measures, including enhancing the relevant processes, to prevent a similar recurrence.

• 退款或补偿 — StarHub

  We also voluntarily extended compensation to affected customers who have received bill rebates that were equivalent to six days of free home broadband services.

来源摘录

• Therefore, the authority found that the company was in contravention of the Code for the first incident but not the second.

• StarHub received a penalty of S$210,000 while M1 was fined S$400,000 for contravening the Code of Practice for Telecommunication Service Resilience 2016, said the Infocomm Media Development Authority (IMDA) on Sunday.

• TELCOS StarHub and M1 have been slapped with fines totalling S$610,000 for Internet service disruptions during the "circuit breaker" period in Singapore, when a majority of people were working and studying from home.

来源摘录

• M1 has been issued a financial penalty of $400,000 for broadband service disruptions in May, while StarHub has been issued a penalty of $210,000 for similar disruptions in April.