M1 controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
IMDA fines StarHub and M1 for service disruptions
Fine or penalty
Singapore's Infocomm Media Development Authority fined StarHub S$210,000 and M1 S$400,000 for contravening the telecommunications service resilience code in connection with service disruptions. IMDA found M1 in contravention for its first incident but not its second.
Company response
Apology — M1
In a statement on Sunday, M1 said it was deeply sorry for the inconvenience the disruptions caused to its users, and thanked them for their patience and understanding.
Refund or compensation — M1
Other than a one week rebate off their monthly bill in June, where affected customers were able to receive the rebate in just one simple click, we have also proactively reached out to affected customers to offer additional assistance such as waiving excess mobile data charges incurred by affected customers who utilised their M1 mobile data for the impacted period,
Remediation — StarHub
StarHub said it regretted the home broadband incident in April and has since implemented additional measures, including enhancing the relevant processes, to prevent a similar recurrence.
Refund or compensation — StarHub
We also voluntarily extended compensation to affected customers who have received bill rebates that were equivalent to six days of free home broadband services.
Source excerpt
Therefore, the authority found that the company was in contravention of the Code for the first incident but not the second.
StarHub received a penalty of S$210,000 while M1 was fined S$400,000 for contravening the Code of Practice for Telecommunication Service Resilience 2016, said the Infocomm Media Development Authority (IMDA) on Sunday.
TELCOS StarHub and M1 have been slapped with fines totalling S$610,000 for Internet service disruptions during the "circuit breaker" period in Singapore, when a majority of people were working and studying from home.
2020
Singapore regulator fines M1 and StarHub over broadband disruptions
Fine or penalty
Singapore's Infocomm Media Development Authority (IMDA) issued financial penalties to telecommunications operators M1 and StarHub over broadband service disruptions. M1 received a $400,000 penalty for disruptions in May, while StarHub received a $210,000 penalty for similar disruptions in April. The reported total of the penalties was $610,000. The penalties were reported in September 2020.
Singapore's IMDA issued M1 a $400,000 financial penalty for broadband service disruptions in May and StarHub a $210,000 penalty for similar disruptions in April. The reported total was $610,000.
Source excerpt
M1 has been issued a financial penalty of $400,000 for broadband service disruptions in May, while StarHub has been issued a penalty of $210,000 for similar disruptions in April.
2019
Criticism of political imbalance in public-media news
The European Federation of Journalists reported concerns that Hungarian public-media news lacked balance, gave insufficient space to opposition politicians, and operated with inadequate transparency over MTVA's funding and work.
2019
Leaked newsroom recording
A leaked audio recording reportedly captured MTVA editor Balázs Bende telling journalists to follow an institutional narrative and methodology, particularly when covering Brussels and migration.