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LoyaltyOne controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2016

    AIR MILES point-expiry controversy

    The planned expiration of AIR MILES points after five years generated substantial consumer criticism and media attention as the January 1, 2017 deadline approached. Some collectors said they redeemed points for items they did not want because they feared losing their accumulated balances. LoyaltyOne reversed the policy on December 1, 2016. A proposed class action was launched in Alberta.

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