Recent events
Recent events tied to this brand in public sources.
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2022
Lloyds completes Embark Group acquisition
Lloyds Banking Group completed its acquisition of investment and retirement platform business Embark Group. The deal had been announced in July 2021.
2021
FCA fines Lloyds insurance arm £90 million
The Financial Conduct Authority fined Lloyds Banking Group's insurance arm £90 million over nine million home-insurance letters sent between 2009 and 2017 that it said made misleading, unchecked claims about renewal prices. The FCA also found that a loyalty discount was promised to around 500,000 customers but not applied.
2020
Lloyds fined over mortgage customer treatment
The Financial Conduct Authority fined Lloyds Banking Group £64 million over its handling of more than 526,000 mortgage customers who experienced financial difficulty between 2011 and 2015. Lloyds accepted the findings. The bank said it had contacted affected customers to apologise and reimbursed customers charged fees.
2020
FCA fines Lloyds Banking Group over mortgage customer treatment
The Financial Conduct Authority fined Lloyds Banking Group £64 million over its treatment of mortgage customers in arrears between 2011 and 2015. The FCA said some customers were treated unfairly. Lloyds said it had contacted affected customers to apologise and had reimbursed customers charged fees; its compensation scheme was nearly complete.
2020
Travelex reports ransomware attack and service disruption
Travelex was affected by a ransomware attack on New Year’s Eve and took its global websites offline. Its update said some data had been encrypted, but that the extent was unknown and there was no evidence that structured personal customer data had been breached. The article also reported that online foreign-currency services at several banks were down. Travelex said it had opened an investigation, was working toward recovery, and had restored some internal systems; its CEO apologized for the inconvenience to partners and customers.
2020
Lloyds Banking Group online banking outage
Lloyds Banking Group suffered an online banking outage on January 1 that left customers of its Lloyds, Halifax and Bank of Scotland operations unable to access their accounts online for several hours. The group said online and mobile banking had returned to normal.
2019
Trov and Lloyds Banking Group launch renters insurance application
Trov announced that it had launched a white-label renters insurance application with Lloyds Banking Group. Halifax Home Insurance, part of Lloyds Banking Group, adopted Trov back-office modules to manage the product.