争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
返回词条共 4 条
2025
汽车金融佣金争议
在一项关于汽车金融安排的法院裁决认定向经销商支付未披露的佣金可能违法后，劳埃德银行集团成为面临潜在赔偿索赔的贷款机构之一。该集团在2025年大幅增加了拨备，而更广泛的监管和法律状况仍在发展中。
2021
英国金融行为监管局对劳埃德保险部门罚款9000万英镑
罚款或处罚
2021年，英国金融行为监管局因劳埃德银行集团保险部门在2009年至2017年间发出的900万封房屋保险信件，对其罚款9000万英镑。监管机构表示，这些信件包含误导性且未经核实的续保价格说法。英国金融行为监管局还发现，约50万名客户获承诺的忠诚折扣并未兑现。该处罚涉及续保通信内容以及未兑现的折扣承诺。
英国金融行为监管局因劳埃德银行集团保险部门在2009年至2017年间发出900万封有关房屋保险的信件、其中包含误导性且未经核实的续保价格说法，对其罚款9000万英镑。监管机构还发现，约50万名客户获承诺的忠诚折扣并未兑现。
品牌回应
道歉 — Lloyds Banking Group
We're sorry that we got this wrong.
退款或补偿 — Lloyds Banking Group
Some 350,000 customers have been receiving payments owing to the error. They are being refunded a collective total of £13.5m, the equivalent of about £40 each.
整改 — Lloyds Banking Group
We've written and made payment to those customers affected by the discount issue and they don't need to take any further action.
来源摘录
But the Financial Conduct Authority (FCA) said Lloyds did not check the accuracy of the claims.
Separately, the FCA found that around 500,000 customers were told they would receive a discount based on "loyalty" for being a "valued customer", but the discount was never applied.
Lloyds Banking Group's insurance arm has been fined £90m for sending out nine million misleading letters between 2009 and 2017 about home insurance.
2020
Travelex遭遇勒索软件攻击并出现服务中断
问题披露
Travelex在新年前夜遭遇勒索软件攻击，并关闭其全球网站。公司更新称部分数据已被加密，但影响范围尚不清楚，且没有证据表明结构化个人客户数据遭到泄露。报道还称，数家银行的在线外币服务中断。Travelex称已展开调查、正努力恢复服务，并已恢复部分内部系统；其首席执行官就给合作伙伴和客户带来的不便致歉。
品牌回应
调查 — Travelex
Travelex has opened an investigation and confirmed in an update that while there has been some data encryption, and the extent is not yet known, there is no evidence that structured personal customer data has been breached.
整改 — Travelex
Travelex has said it is working towards total recovery after successfully containing affected areas and added that it has managed to restore a number of internal systems.
道歉 — Travelex
In a statement, Travelex chief executive Tony D’Souza apologised for the inconvenience to partners and customers.
来源摘录
London-headquartered foreign exchange company Travelex was forced to take all its global websites offline and is reportedly being held to ransom by the infamous ransomware strain called Sodinokibi, also known as REvil.
After a recent cyberattack on Travelex, a number of the UK’s biggest high street banks have been affected, with Royal Bank of Scotland, HSBC and Barclays among those left with no online travel money services.
More than a dozen of the major banking players, also including Lloyds Banking Group and Virgin Money, are reporting that their online foreign currency systems are down following the New Year’s Eve ransomware attack on Travelex.
2020
英国金融行为监管局因按揭客户待遇问题对Lloyds Banking Group处以罚款
罚款或处罚
英国金融行为监管局因Lloyds Banking Group在2011至2015年间对待拖欠按揭客户的方式，对其处以6,400万英镑罚款。监管机构称部分客户受到不公平对待。Lloyds表示已联系受影响客户致歉，并已向被收取费用的客户退款；其赔偿计划已接近完成。
品牌回应
道歉 — Lloyds Banking Group
We have contacted all customers who were affected between 2011 and 2015 to apologise
退款或补偿 — Lloyds Banking Group
The bank began a compensation scheme for affected customers in 2017 and has nearly completed the payments.
道歉 — Lloyds Banking Group
Lloyds Banking Group said the bank has contacted all affected customers to apologise
退款或补偿 — Lloyds Banking Group
reimbursed those who were charged fees at the time
来源摘录
We have contacted all customers who were affected between 2011 and 2015 to apologise and have already reimbursed all who were charged fees at the time,
The bank began a compensation scheme for affected customers in 2017 and has nearly completed the payments.
The FCA said three of the group's brands - Lloyds Bank, Bank of Scotland and The Mortgage Business - failed to gather enough information about people struggling to make their mortgage repayments.