LiveChat

LiveChat is a customer-service and conversational-commerce software brand operated by Text S.A., the Polish technology company formerly known as LiveChat Software. The product was first launched in 2002 and developed around a straightforward business problem: website visitors often need immediate assistance, while telephone support can be expensive and email can be slow. LiveChat introduced an embeddable chat widget that allowed companies to communicate with visitors in real time and gradually expanded into a broader customer-contact platform. The core LiveChat experience consists of a chat window placed on a customer’s website or within a digital product, an agent application used by support and sales employees, and administrative tools for routing, reporting, automation, and team management. Visitors may initiate conversations themselves, while companies can invite them proactively based on configurable conditions such as time spent on a page, referral source, browsing behavior, keywords, or an encountered error. Conversations can include file sharing and are stored as transcripts that can be searched and analyzed later. Over time, LiveChat broadened beyond basic messaging. Its capabilities have included real-time visitor monitoring, automated greetings and invitations, ticketing, customer profiles, reporting, agent-efficiency analytics, integrations, and support for multiple languages. The product is delivered as proprietary software through a software-as-a-service model, with browser-based, desktop, and mobile access for agents. The current offering emphasizes artificial intelligence, including agent assistance, response guidance, conversation insights, and connections with other Text products and third-party applications. LiveChat is positioned for organizations that need a shared digital contact point for customer support, lead generation, sales assistance, and post-purchase service. Its principal customer segments include ecommerce companies, software businesses, online education providers, financial and professional services firms, and other organizations that use websites or applications as important customer channels. The brand competes in a crowded category that includes help-desk suites, customer-data platforms, messaging products, chatbot vendors, and broader customer-experience platforms. The brand forms part of the wider Text product portfolio, which also includes ChatBot, HelpDesk, Knowledge Base, and OpenWidget. Text changed its corporate name from LiveChat Software to Text in 2023 to reflect a strategy extending beyond live chat into artificial intelligence, self-service, ticketing, and digital communication infrastructure. LiveChat nevertheless remains one of the company’s principal and best-known products. LiveChat has an international customer base and is marketed globally. Text’s product materials describe integrations with more than 200 applications and services, allowing customers to connect chat and customer-service workflows with ecommerce, marketing, analytics, content-management, and productivity systems. The company has also published recurring research on customer service and online communication trends, including its Customer Service Report series, which uses aggregated interaction data and survey or behavioral analysis to discuss customer satisfaction and support practices. As an online-service product, LiveChat’s effectiveness depends not only on software features but also on staffing, routing rules, response quality, and operational discipline. Research on its use in education has noted that real-time chat can demand staff attention and interrupt other work, while also reducing pressure on email, discussion boards, and telephone channels. This illustrates the brand’s broader value proposition: LiveChat can make customer communication more immediate and measurable, but organizations must design appropriate availability, escalation, and staffing practices to realize those benefits.

LiveChat originated in Wrocław, Poland, in 2002, when its founders began developing software intended to make communication between businesses and website visitors more immediate. The initial product was a relatively simple live-chat application. It enabled a company to place a chat box on its website and respond to visitors in real time, offering an alternative to telephone calls and email. The company’s early development was financially difficult. According to the company’s own historical account, the founders operated through a period in which the business had limited funds and investor support was uncertain. The product nevertheless benefited from the gradual growth of ecommerce and the increasing importance of websites as sales and service channels. As adoption expanded, LiveChat evolved from a basic messaging tool into a subscription software service with reporting, visitor monitoring, proactive invitations, transcript storage, team administration, and integrations. The corporate structure changed during the company’s first decade. LiveChat was initially established as a limited-liability company and became a joint-stock company in 2007. Capital Partners acquired a substantial stake in 2006. In 2008, that stake and an additional portion of the company were sold to Gadu-Gadu, bringing LiveChat Software into the Naspers capital group alongside other Polish internet businesses. The management team later sought to regain control. In 2011, the founders and Tar Heel Capital completed a management buyout after Naspers agreed to sell its stake. The transaction restored founder control over a majority position while Tar Heel Capital became a significant minority investor. During the 2010s, LiveChat focused on scaling a global SaaS business rather than relying primarily on a large field-sales organization. The product was distributed online and supported customers in many countries. Its interface and agent tools were extended across web, desktop, and mobile environments, while the company added functionality for routing conversations, observing website traffic, measuring agent performance, collecting customer information, and organizing support requests. The company also expanded beyond its flagship product. It developed or acquired adjacent products and initiatives including ChatBot, HelpDesk, Knowledge Base, OpenWidget, and chat.io. ChatBot grew out of an internal research and hackathon project and was introduced commercially as a platform for building business chatbots. HelpDesk added structured ticket management for inquiries arriving by email, chat, social media, messaging platforms, and other channels. Knowledge Base addressed self-service and internal agent assistance, while OpenWidget offered a broader set of website communication components. Chat.io, a developer-oriented chat platform, was later folded into LiveChat. LiveChat’s research and content activities became another part of its market presence. Since 2014, the company has published Customer Service Report studies examining customer satisfaction and trends in online business communication. These reports use large sets of customer-service interactions and are intended to help businesses understand response times, service quality, and changing communication preferences. The company became publicly traded on the Warsaw Stock Exchange in April 2014. Its shares were initially associated with the LiveChat Software identity and later became associated with Text after a corporate rebranding. The rebranding, announced in 2023, reflected the company’s expansion from a single-product live-chat business into a multi-product provider focused on artificial intelligence, customer communication, ecommerce enablement, and service automation. The parent company’s stock trades under ticker TXT; LiveChat itself is a product brand rather than a separately listed issuer. In the 2020s, LiveChat’s product direction increasingly emphasized artificial intelligence. The brand’s current materials present LiveChat as a platform combining live human support with AI assistance, customer-service insights, automation, and connections to other Text products. The service remains available internationally and is promoted for ecommerce, B2B software, education, and other organizations that use online interactions to support customers or generate sales. LiveChat has also been used in social-impact and accessibility initiatives associated with Text. In 2022, Text supported Tech to the Rescue through pro bono and low-bono projects, including an integration between the Migam sign-language translation platform and LiveChat. This reflected the company’s broader effort to apply its communication infrastructure beyond conventional commercial support use cases. The brand’s history illustrates the development of live chat from a narrow website feature into a broader customer-experience category. LiveChat’s principal transformation has been from a simple real-time messaging widget into a connected service platform incorporating automation, analytics, ticketing, artificial intelligence, and multiple digital channels.

1. 2026Text appoints its management board for the 2026–2029 term

   Text’s investor-relations disclosures record the appointment of the company’s management board for a new three-year term, with LiveChat continuing as a principal product brand.

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2. 2024LiveChat is positioned as an AI-enabled customer-service platform

   Current product materials emphasize AI assistance, real-time support, ecommerce engagement, and a marketplace of integrations.

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3. 2023LiveChat Software rebrands as Text

   The listed parent company changes its name to Text to represent its broader product and artificial-intelligence strategy.

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4. 2022OpenWidget is launched

   Text introduces OpenWidget as a free website widget and plugin framework containing predefined communication and feedback components.

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5. 2022LiveChat is integrated with Migam

   Text supports an accessibility-oriented integration connecting Migam’s sign-language translation capability with LiveChat.

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6. 2019HelpDesk is launched

   The company adds an online ticketing product designed to collect, assign, categorize, and resolve customer inquiries from multiple channels.

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7. 2018ChatBot is commercialized and rebranded

   The chatbot platform moves beyond beta and is subsequently branded as ChatBot after the company acquires the chatbot.com domain.

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8. 2017BotEngine enters beta

   The company introduces a beta version of its chatbot-building platform, later developed and marketed as ChatBot.

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9. 2016Chatbot research project wins a company hackathon

   An internal chatbot project later becomes the foundation for the company’s ChatBot product.

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10. 2014LiveChat is listed on the Warsaw Stock Exchange

    LiveChat Software becomes a publicly traded company on the Warsaw Stock Exchange. The parent company’s current ticker is TXT.

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11. 2014Customer Service Report series begins

    LiveChat begins publishing recurring research on customer satisfaction and online business communication trends.

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12. 2013LiveChat receives European innovation recognition

    The company is included in Red Herring’s European technology company recognition and again appears in Deloitte’s technology growth ranking.

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13. 2011Founders complete a management buyout

    The founders, together with Tar Heel Capital, acquire Naspers’s stake. The founders regain a controlling position in the business.

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14. 2011LiveChat receives Deloitte Technology Fast 50 recognition

    The company is recognized in Deloitte’s Central European technology growth ranking.

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15. 2010Mariusz Ciepły becomes chief executive

    Mariusz Ciepły is elected President of the Management Board and begins the executive tenure associated with the company’s international SaaS expansion.

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16. 2008LiveChat joins the Naspers capital group

    Gadu-Gadu acquires Capital Partners’ stake and an additional block of shares, bringing LiveChat Software into the Naspers group.

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17. 2007The company becomes a joint-stock company

    LiveChat’s corporate structure changes from a limited-liability company to a joint-stock company.

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18. 2006Capital Partners acquires a major stake

    Capital Partners acquires 50 percent of the company, providing outside investment during the company’s early expansion.

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19. 2002LiveChat is launched in Wrocław

    The first LiveChat product is introduced as software allowing businesses to communicate with website visitors through real-time online chat.

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A global SaaS platform for real-time customer support, conversational sales, website engagement, and AI-assisted service operations.

• LiveChatLive chat and customer-service software2002

  The flagship LiveChat platform lets organizations place a chat widget on websites or within digital experiences and connect visitors with human agents. It supports visitor-initiated and proactive conversations, file sharing, transcript storage, routing, automated invitations, customer profiles, reporting, and integrations. Agent access is available through web, desktop, and mobile applications. The product is increasingly presented as a combination of human support, conversational sales, workflow automation, and AI-assisted agent productivity.

• LiveChat chat widgetWebsite communication widget2002

  The embeddable widget is the customer-facing component of LiveChat. It is commonly displayed as a small chat box on a website, often in a lower corner of the browser window. Businesses can configure its appearance, language, availability, greetings, forms, and invitation rules. The widget provides the entry point for real-time assistance, lead qualification, product questions, and service requests.

• LiveChat Agent applicationCustomer-service agent workspace2002

  The Agent application is the operational workspace used by customer-service and sales teams. It enables employees to answer chats, view visitor context, access conversation history, share files, use prepared responses, transfer or route conversations, and review customer information. The application has been offered through browser-based, desktop, and mobile interfaces.

• LiveChat CopilotArtificial-intelligence agent assistance

  LiveChat’s AI assistance layer is designed to help agents work faster and with greater consistency. Current product materials describe capabilities such as response guidance, text enhancement, real-time insights, and assistance informed by business knowledge and the wider Text product ecosystem. Exact functionality may vary by plan and product release.

• LiveChat MarketplaceSoftware integration marketplace

  The LiveChat Marketplace connects the platform with external services and other Text products. Integrations are intended to link customer conversations with ecommerce, content management, marketing, analytics, productivity, CRM, and help-desk workflows. Current company materials describe more than 200 available integrations.

• HelpDeskCustomer-support ticketing software2019

  HelpDesk is an adjacent Text product that complements LiveChat by organizing customer inquiries as tickets. Messages can arrive through email, chat, social channels, messaging services, telephone-originated records, or manually created cases. Teams can assign owners, apply statuses and categories, retain customer profiles, and review prior communication histories.

• Knowledge BaseSelf-service and agent knowledge software2018

  Knowledge Base is designed to help companies build public help centers and internal reference libraries. Customers can use published articles for self-service, while agents can use internal content during support interactions. The product has also been described as providing AI-supported article suggestions to help agents find relevant information while handling inquiries.

• OpenWidgetWebsite widget and customer-feedback software2022

  OpenWidget is a free website widget and plugin framework that provides predefined modules for customer communication and feedback. Available use cases have included contact forms, feedback collection, product reviews and recommendations, and frequently asked questions. It broadens the company’s website-engagement offering beyond conventional live chat.

• ChatBotBusiness chatbot platform2017

  ChatBot is Text’s chatbot-building platform, developed from an internal research project and first commercialized through the BotEngine initiative. It enables businesses to create automated conversational experiences and connect them with channels and services such as LiveChat, Facebook Messenger, Slack, Twitter, YouTube, and other supported platforms. It is positioned for customer engagement, support automation, community communication, and fundraising use cases.

• chat.ioDeveloper-oriented chat platform

  chat.io was a customizable chat platform for websites, applications, and social messaging. It provided APIs and developer-oriented controls, including message previews, agent ratings, routing, and channel integrations. The product was later discontinued as a standalone offering and incorporated into LiveChat.

• POLChatOnline chat portal2004

  POLChat was one of the early Polish online chat portals associated with the company. LiveChat Software owned the service from approximately 2004 to 2010. It represented an earlier consumer-facing communication activity distinct from the company’s later focus on business SaaS products.

• 2022Tech to the Rescue support

  International

  Text supported Tech to the Rescue through pro bono and low-bono technology projects. One project connected the Migam sign-language translation platform with LiveChat.

  Outcome. The integration extended LiveChat’s communication capabilities to an accessibility-oriented use case and was presented as part of the company’s technology-for-good activity.

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• 2020COVID-19 Risk Assessment ChatBot

  International

  ChatBot, a product in the wider LiveChat and Text ecosystem, partnered with Infermedica to launch a chatbot for COVID-19 risk assessment during the pandemic.

  Outcome. The initiative demonstrated the use of the company’s conversational software for public-health information and automated assessment workflows.

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• 2014Customer Service Report

  Worldwide

  LiveChat began publishing its Customer Service Report series to analyze customer satisfaction, response behavior, and online business communication trends using large volumes of customer-service interactions and related research.

  Outcome. The report series became a recurring thought-leadership and demand-generation asset supporting LiveChat’s position in customer service software.

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• 2023Corporate rebranding from LiveChat Software to TextStrategy

  The company’s portfolio had expanded to include chatbots, help-desk software, knowledge management, website widgets, and artificial-intelligence capabilities.

  What changed. LiveChat Software changed its corporate name to Text while retaining LiveChat as a major product brand.

  Aftermath. The rebrand separated the corporate identity from the flagship product and established Text as the umbrella for a broader communication and AI software portfolio.

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• 2022Launch of OpenWidgetProduct launch

  The company sought to provide website communication functions that extended beyond a conventional chat window.

  What changed. Text launched OpenWidget with predefined modules for contact, feedback, product reviews, recommendations, and frequently asked questions.

  Aftermath. OpenWidget broadened the company’s website-engagement portfolio and supported the later transition toward the Text multi-product identity.

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• 2019Launch of HelpDeskProduct launch

  LiveChat customers increasingly needed to manage asynchronous support requests and inquiries that did not begin as live conversations.

  What changed. The company launched HelpDesk, a ticketing system for collecting, assigning, categorizing, and resolving customer requests from multiple channels.

  Aftermath. HelpDesk strengthened the company’s positioning as a broader customer-service platform rather than a single-purpose chat vendor.

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• 2017Launch of the BotEngine chatbot platformProduct launch

  An internal chatbot research project developed into a commercial opportunity adjacent to LiveChat’s live-agent product.

  What changed. The company introduced a beta chatbot-building platform called BotEngine and integrated it with LiveChat.

  Aftermath. The initiative evolved into ChatBot and marked a significant expansion from human-assisted chat toward automated conversational software.

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• 2014Public listing on the Warsaw Stock ExchangeStrategy

  After years of product development and international customer growth, LiveChat Software pursued access to public capital markets.

  What changed. The company was admitted to trading on the Warsaw Stock Exchange. The parent company’s current ticker is TXT rather than the product-level identifier LVC.

  Aftermath. The listing provided a public-market structure for the company while LiveChat remained its principal product brand.

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• 2011Management buyout from NaspersM&A

  The management team sought to regain control of LiveChat Software after the company had become part of the Naspers capital group.

  What changed. The founders partnered with Tar Heel Capital to acquire Naspers’s entire stake, resulting in founder control of approximately 60 percent and Tar Heel Capital ownership of approximately 40 percent.

  Aftermath. The transaction restored founder influence and preceded the company’s later public listing and international SaaS expansion.

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• 2008Sale of Capital Partners’ stake to Gadu-GaduM&A

  After Capital Partners had invested in LiveChat Software, Gadu-Gadu acquired the investment firm’s stake together with an additional portion of the company.

  What changed. The transaction brought LiveChat Software into the Naspers capital group through Gadu-Gadu.

  Aftermath. LiveChat operated within the Naspers group until the founders and Tar Heel Capital later completed a management buyout.

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• 2025Text reports continued development of its global customer-communication product portfolio

  Investor-relations materials continued to identify LiveChat as part of Text’s international software portfolio while the company reported on operating performance, product development, and shareholder matters.

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• 2024LiveChat broadens its platform with AI-assisted customer service capabilities

  The LiveChat product continued to be marketed as an AI-enabled customer-service platform, adding or emphasizing agent assistance, response support, reporting, and integrations across the Text product ecosystem.

  Product generationOther
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• 2023LiveChat Software changes corporate name to Text

  The parent company changed its name from LiveChat Software to Text as its product portfolio expanded from live chat into chatbots, ticketing, knowledge management, website widgets, and artificial-intelligence solutions. LiveChat remained a core product brand within the broader portfolio.

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1. LiveChat
2. Text (company)
3. About LiveChat
4. LiveChat official website
5. LiveChat product tour
6. Text Investor Relations: Leadership
7. Text Investor Relations: Shares Issued and Shareholders
8. Text Investor Relations: Current Reports
9. Text Investor Relations: Financial Reports
10. LiveChat contact and company offices