Line 6 controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile1 entries
2020
Line 6 requires firmware update for Relay G10 products
Corrective action
Yamaha Guitar Group announced corrective action for the Line 6 Relay G10 product family after four reported cases of transmitter batteries overheating during charging. Consumers with specified products purchased before February 2020 were advised to stop using them until registering and downloading a firmware update. Owners of the Relay G10T USB Charging Cable were asked to cut and document the cable to receive a full refund.
Stated objective. To eliminate the overheating issue.
Company response
Remediation — Yamaha Guitar Group
Consumers who purchased a Relay G10, Relay G10S, and Relay G10T Wireless product prior to February 2020 are being advised to immediately stop using these products until they register with YGG and download the firmware update which will eliminate the overheating issue.
Refund or compensation — Yamaha Guitar Group
Upon receipt, YGG will provide a full refund in the form of a PayPal payment.
Source excerpt
Consumers who purchased a Relay G10, Relay G10S, and Relay G10T Wireless product prior to February 2020 are being advised to immediately stop using these products until they register with YGG and download the firmware update which will eliminate the overheating issue.
Upon receipt, YGG will provide a full refund in the form of a PayPal payment.
In four reported cases, the battery inside the G10 transmitter overheated during charging, adding pressure on the housing mechanism.