Lieferando controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2023
Competition concerns over price parity
The Federal Cartel Office examined a Lieferando contractual provision requiring prices on the platform to match prices on restaurants’ own distribution channels. The authority discontinued the proceeding for discretionary reasons but stated that the clause could reduce incentives for restaurants to use competing intermediary platforms with more favorable commercial terms.
2023
Courier pay, bonus and working-condition criticism
German media reporting examined the effect of delivery distance, restaurant waiting time, work allocation and bonus rules on courier earnings. Lieferando has described its employment model as comparatively worker-friendly within the sector, while critics have continued to question compensation, performance incentives and the practical conditions of app-mediated delivery work.
2021
Restaurant shadow websites and platform market power
A Bayerischer Rundfunk investigation reported that Lieferando and its parent group operated large numbers of restaurant-related websites whose addresses could resemble restaurants’ own websites. Critics argued that the practice could redirect customers toward platform orders and commissions, sometimes without restaurant owners clearly understanding the arrangement. The reporting also connected the issue to concerns about Lieferando’s market power and restaurant dependency.