Legoland controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile2 entries
2020
Legoland announces ride accessibility policy changes
Company response
Legoland announced changes to its ride accessibility policies after a disabled child was asked to walk in order to be allowed on a ride. The park said it would immediately amend evacuation policies for three rides and review seven others. It also said it was reviewing staff training and how it communicates ride restrictions and accessibility information to visitors. The announcement addressed both the specific incident and broader questions about how ride requirements are explained and applied.
Legoland said it would amend evacuation policies for three rides immediately and review seven others after a disabled child was asked to walk to be allowed on a ride. It also said it was reviewing staff training and how it communicates ride restrictions and accessibility.
Company response
Remediation — Legoland Windsor
Legoland Windsor will amend its evacuation policies for three rides with immediate effect, and will review seven other rides.
Source excerpt
Legoland will review its policies after a Gloucestershire family was "humiliated" when their child was asked to walk to be allowed on a ride.
A Legoland spokesperson said: "We are already in the process of reviewing our staff training and how we communicate ride restrictions and accessibility to guests before they arrive and on the day itself.
Legoland Windsor will amend its evacuation policies for three rides with immediate effect, and will review seven other rides.
2020
Lawsuit alleges Legoland water-slide incident violated disability law
Lawsuit filed
A federal lawsuit was filed against Legoland in which a Florida mother alleged that the park violated the Americans with Disabilities Act and caused emotional distress after her 10-year-old son was required to remove his prosthetic leg at a water slide. The filing presents these as claims in the lawsuit; the allegations have not been established as findings. The event was reported on December 4, 2020.
A Florida mother filed a federal lawsuit accusing Legoland of violating the Americans with Disabilities Act and causing emotional distress after her 10-year-old son was required to remove his prosthetic leg at a water slide. The allegations are claims in the lawsuit.
Company response
Clarification — Legoland
In a statement, Hornick also said, “We are fully committed to providing an awesome experience for all our guests, including individuals with different abilities. Every attraction, across our theme park, water park and hotels, meets or exceeds safety guidelines from state agencies and attraction manufacturers.”
Source excerpt
Legoland spokeswoman Kelly Hornick said she was unable to comment on the specifics of pending litigation but stressed safety as the resort’s biggest priority.
Aleisha Mullinax, of Hillsborough County, accused the theme park in Winter Haven of violating the Americans with Disabilities Act and inflicting emotional distress in her federal lawsuit in U.S. District Court in Tampa.
A 10-year-old Florida boy was humiliated when he was required to take off his prosthetic leg at a Legoland water slide this summer and leave it at the top of the ride, according to a federal lawsuit filed by his mother this week.