Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
COVID-19 refund controversy
During the pandemic, customers and consumer organizations criticized delays in refunds for cancelled flights and holidays. Which? reported poor customer experiences, and the UK Competition and Markets Authority investigated the company’s handling of refunds for COVID-affected travel.
2009
Third-party cashback and negative-option criticism
Consumer sites and media criticized Lastminute.com’s association with highstreetmax.com, a third-party cashback membership service. Complaints alleged that customers could be enrolled through a negative-option process and later face recurring card charges. The company said the service was external, acknowledged inadvertent enrolments and ended the relationship.