Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2002
Refunds and television investigation involving vulnerable consumers
Florida authorities obtained refunds for 13 senior citizens, while ABC’s Primetime investigated Kirby’s in-home sales methods with hidden-camera reporting. The episodes contributed to broader public scrutiny of the company’s direct-selling channel.
1999
Criticism of distributor sales practices
Consumer-protection agencies and journalists criticized practices used by some independent Kirby distributors, including prolonged in-home sales presentations, pressure on vulnerable consumers, and purchases that customers said they could not afford. Wisconsin authorities described a statewide pattern of practices that violated consumer-protection law.