KBC Group controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2019
KBC Group CEO apologizes for comments about tracker mortgage scandal
Company response
In November 2019, KBC Group CEO Johan Thijs apologized to customers and the Irish public for comments he had made the previous day regarding the tracker mortgage examination and investigation. He also reiterated KBC's apology for how it had handled tracker mortgages. The apology addressed the remarks themselves and restated the company's position on its handling of tracker mortgages, without further details on the examination or its outcomes.
Company response
Apology — KBC
I would like to personally and sincerely apologise to our customers and to the Irish public for the offence caused by my words yesterday in relation to the tracker mortgage examination and investigation.
Apology — KBC
KBC has previously apologised for the way we handled tracker mortgages on behalf of our customers, many of whom were directly impacted and I would like, also personally, to formally reiterate that apology again today.
Source excerpt
I would like to personally and sincerely apologise to our customers and to the Irish public for the offence caused by my words yesterday in relation to the tracker mortgage examination and investigation.
The head of the KBC Group has apologised for 'insensitive' comments he made yesterday about the tracker mortgage scandal.
KBC has previously apologised for the way we handled tracker mortgages on behalf of our customers, many of whom were directly impacted and I would like, also personally, to formally reiterate that apology again today.