Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Central Bank fines KBC Bank Ireland over tracker mortgage failures
Fine or penalty
In a controversy noted in the Brand Wiki, the Central Bank fined and reprimanded KBC Bank Ireland over tracker mortgage failings that affected 3,741 customer accounts. The regulator said the bank's conduct led to substantial overcharging and property losses, and KBC admitted 12 regulatory breaches.
Company response
Apology — KBC Bank Ireland
Peter Roebben, KBC Bank Ireland's chief executive, has offered a sincere apology to impacted tracker mortgage customers following the conclusion of the Central Bank's investigation.
Apology — KBC Bank Ireland
In a statement, the KBC Bank Ireland CEO Peter Roebben offered a “sincere apology” to customers.
Source excerpt
The regulator said the Belgian owned bank had been responsible for "serious failings" that affected the holders of 3,741 customer accounts between June 2008 and October 2019.
The Central Bank said KBC's actions had a devastating impact on the customers, with significant overcharging, and a resulting loss of 66 properties - 11 of which were family homes.
12 regulatory breaches were admitted in full by KBC Bank Ireland.
2018
Strokestown property repossession and attack
KBC initiated a repossession involving a house in Strokestown, County Roscommon. The case became highly controversial and widely reported after a masked gang violently attacked the personnel engaged by KBC to occupy the property. The incident intensified public discussion of mortgage arrears, repossession practices, and property enforcement in Ireland.