Jollibee controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Jollibee customer reports fried towel in food order
Safety incident
A customer said a Jollibee delivery order contained a battered, fried towel instead of fried chicken. Jollibee said it was investigating and temporarily closed the branch for three days beginning June 3.
Company response
Investigation — Jollibee
Jollibee announced that it is conducting a thorough investigation of the matter
Remediation — Jollibee
has decided to close the branch for three days starting June 3
Remediation — Jollibee
The company will review the store's compliance with procedures and retrain its staff to ensure the incident will not happen again.
Source excerpt
Jollibee announced that it is conducting a thorough investigation of the matter and has decided to close the branch for three days starting June 3.
Perez's chicken order, intended for her son, was delivered to her home late Tuesday from a Jollibee branch in Bonifacio Global City (BGC).
Filipino fast-food chain Jollibee temporarily closed one of its stores in the Philippines on Wednesday after a customer complained of receiving a delivery order of a "deep fried towel" in place of fried chicken.