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Jetour

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2023

    Jetour X70 PLUS recalled for lacking hood-not-closed warning

    Chery Commercial Vehicle recalled 33,077 Jetour X70 PLUS vehicles. The vehicles have an in-cabin double-pull hood release design but lack a hood-not-closed warning; when the cover is not latched, it may open during driving and affect visibility. The recall adds an instrument warning for free. The announcement records no related injuries or deaths. Status: official recall announcement. Entity: Chery Commercial Vehicle (Anhui) Co., Ltd.

    Source

  2. 2021

    Jetour responds to X70 PLUS configuration complaints

    Company response

    After owners complained that features publicized for the Jetour X70 PLUS Tian trim were missing from vehicles, Jetour said an operational error led to laser headlights being incorrectly listed on some vehicle certificates. Jetour said it would install the headlights free of charge or provide corresponding compensation to affected customers.

    Company response

    • Remediation — 捷途

      捷途将免费为合格证错误的用户加装激光大灯

    • Refund or compensation — 捷途

      或给予用户相应的费用补偿

    Source excerpt

    • 针对此事，捷途日前发布“声明”称，经调查发现，由于工作人员的操作疏漏，在个别用户购买的天版车型的《机动车出厂合格证》备注栏中错误勾选了激光大灯配置，给部分用户造成了困扰和误解。
    • 对此，捷途将免费为合格证错误的用户加装激光大灯或给予用户相应的费用补偿。
    • 近日，央广网报道了40余位奇瑞捷途X70PLUS天版本车主投诉奇瑞捷途涉嫌虚假宣传的消息。
    Source