Japan Airlines controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Amadeus breach exposes airline booking data
Issue disclosure
A breach involving Amadeus reservation systems exposed booking or passenger information associated with Cathay Pacific and other airlines, including Japan Airlines. Cathay Pacific said its own IT systems and flight operations were unaffected. The article reports that investigations were ongoing and that Amadeus had not confirmed the full scope of exposure across its airline customers.
Company response
Remediation — Amadeus
The company implemented password resets and strengthened monitoring and threat-detection capabilities.
Investigation — Cathay Pacific Airways
Cathay Pacific said it had informed the relevant authorities and was continuing to investigate the incident.
Source excerpt
The October 2026 Amadeus data breach involved unauthorized access to airline reservation information, including passenger names, booking references, flight details and, in some cases, additional personal information.
Cathay Pacific confirmed on October 30 that its own IT systems and flight operations remained unaffected.
Japan Airlines reported that approximately 92,000 customer records were affected by unauthorized access to Amadeus systems.