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INGKA Holding controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    French court rules against Ikea France over spying campaign

    Ruling

    A French court convicted Ikea France of habitually receiving personal data obtained through fraudulent means and ordered it to pay €1 million in fines and about €100,000 in damages. The court found that the subsidiary used espionage between 2009 and 2012 to examine employees and customers. Trade unions had alleged that Ikea France obtained personal data fraudulently, including through illegally obtained police files.

    Company response

    • Apology — Ingka Group

      Ingka Group, which owns and operates most Ikea stores, noted in a statement after the verdicts that the French retail operation “has strongly condemned the practices, apologized and implemented a major action plan to prevent this from happening again."

    • Remediation — Ingka Group

      Ingka Group, which owns and operates most Ikea stores, noted in a statement after the verdicts that the French retail operation “has strongly condemned the practices, apologized and implemented a major action plan to prevent this from happening again."

    • Apology — Ingka group

      The Ingka group - which owns most of Ikea's stores around the world - has apologised and condemned the practices.

    • Remediation — Ingka group

      In a statement, reported by Reuters news agency, the company said it had "implemented a major action plan to prevent this from happening again".

    Source excerpt

    • Ikea France was convicted of receiving personal data obtained through fraudulent means in a habitual way, and ordered to pay 1 million euros in fines and about 100,000 euros ($121,225) in damages.
    • Trade unions accused Ikea France of collecting personal data by fraudulent means, notably via illegally obtained police files, and illicitly disclosing personal information.
    • The panel of judges at the Versailles court found that between 2009 and 2012, Ikea's French subsidiary used espionage to sift out trouble-makers in the employee ranks and to profile squabbling customers.
    Source