Infiniti controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Infiniti recalls certain FX35 and FX45 vehicles
Recall announced
Nissan (China) announced a recall of 3,179 imported Infiniti FX35 and FX45 vehicles, scheduled to begin on April 13, 2021. A defect in the passenger airbag could cause excessive pressure and damage the airbag, impairing its intended occupant-protection performance. The company said it would replace the airbag modules free of charge.
Stated objective. 消除安全隐患
Source excerpt
召回原因为供应商生产过程中副驾安全气囊的气袋折叠宽度不一致。在气袋较窄的情况下气囊作动时气体发生器产生的气体流动路径受限，造成气袋内部压力异常提升
接下来，日产(中国)投资有限公司宣布自2021年4月13日起，召回共计3179辆2007年4月10日至2008年10月17日生产的部分进口英菲尼迪FX35和FX45汽车。
2021
Infiniti FX35 and FX45 recall announced in China
Recall announced
Nissan (China) Investment Co. filed a recall plan covering 3,179 imported Infiniti FX35 and FX45 vehicles manufactured from April 10, 2007, to October 17, 2008. The vehicles may have an airbag defect that can cause excessive pressure and damage the airbag in extreme heat. The recall is scheduled to begin on April 13, 2021, and replaces repair parts from an earlier recall that may have had a new defect.
Source excerpt
自2021年4月13日起，召回2007年4月10日至2008年10月17日生产的部分进口英菲尼迪FX35和FX45汽车，共计3179辆。
本次召回活动属于2016年8月16日发布的《日产（中国）投资有限公司召回部分进口英菲尼迪和日产风雅汽车》召回活动中的英菲尼迪FX35和FX45汽车的再次召回，此前召回活动使用的维修零件可能存在新的缺陷，因此需要再次更换。
在气袋较窄的情况下气囊作动时气体发生器产生的气体流动路径受限，造成气袋内部压力异常提升，在极端高温环境（85℃）下气囊弹出作动时压力过大，气囊可能产生破损，无法达到设计预期的乘员保护性能，存在安全隐患。
2021
Infiniti China apologizes and announces dedicated customer service for QX60 owners
Company response
After QX60 owners reported recurring vehicle problems and complaints about confidentiality agreements, Infiniti China apologized to affected owners and said it would set up dedicated customer service for one-to-one communication.
Stated objective. To improve customer communication efficiency and resolve customer problems.
Company response
Apology — 英菲尼迪
英菲尼迪方面表示，深刻意识到在处理客户诉求的过程中存在诸多亟待改善的细节，对受到影响的QX60车主表达歉意。
Source excerpt
对此，英菲尼迪方面表示，深刻意识到在处理客户诉求的过程中存在诸多亟待改善的细节，对受到影响的QX60车主表达歉意。同时称，为保证客户沟通效率并切实解决客户问题，英菲尼迪中国将设置“专属客服”，由专业的售后服务人员为车主提供一对一的高效沟通。
在一个500人的车友群中，就有200多人的车出现了故障。对此，厂家给出的方案就是更换变速箱，然而这并没有彻底解决问题，不少人更换了两三次变速箱却问题依旧。
英菲尼迪4S店和车主签署的延保从2年到20年不等，延保期限取决于车主维权的力度。
2020
Nissan recalls vehicles for Takata airbag inflator replacement
Recall announced
Nissan announced a recall of nearly 308,000 U.S. vehicles to replace Takata airbag inflators that can explode and hurl shrapnel. Dealers were to begin replacing the inflators on February 10. The recall concerns the Takata airbag inflator defect, in which the inflators may explode and eject shrapnel. The announcement stated that dealers were scheduled to begin the replacement work on February 10.
Stated objective. Replace the dangerous Takata airbag inflators.
Source excerpt
Nissan is recalling nearly 308,000 vehicles in the U.S. to replace dangerous Takata air bag inflators that can explode and hurl shrapnel.
Dealers will replace the inflators starting Feb. 10.
The Nissan recall covers certain 2001 through 2003 Maximas, 2002 through 2006 Sentras, 2002 through 2004 Pathfinders, and 2007 through 2011 Versas. Also included are 2001 through 2004 Infiniti I30 and I35s, 2002 through 2003 QX4s, 2003 through 2008 FX35 and FX45s and 2006 through 2010 M35 and M45s.
2020
Nissan and Infiniti vehicle airbag recall announced
Recall announced
Nissan North America announced a recall of 307,962 Nissan and Infiniti vehicles to replace front passenger airbag inflators. According to the announcement, the inflators could explode after propellant degradation, potentially causing serious injury or death. Dealers were to replace the inflators free of charge, and the recall was expected to begin on February 10, 2020.
Stated objective. 消除安全隐患
Company response
Recall — 日产(中国)投资有限公司
日产(中国)投资有限公司将通过东风英菲尼迪汽车有限公司，对召回范围内车辆免费更换改善后的驾驶员安全气囊模块，以消除安全隐患。
Recall — Infiniti
日产（中国）投资有限公司、东风汽车有限公司将通过东风英菲尼迪汽车有限公司，对召回范围内车辆免费更换改善后的燃油管路，以消除安全隐患。
Source excerpt
The fix: Dealers will replace the front passenger airbag inflators, free of charge.
The recall is expected to begin Feb. 10, 2020.
The recalled airbag inflators could explode if a propellant they contain degrades after long-term exposure to high humidity or extreme temperatures, according to documents released by the National Highway Traffic Safety Administration.
2020
Nissan China announces recalls of Infiniti QX60 and Q70L vehicles
Recall announced
Nissan (China) Investment Co. filed recall plans in China covering 939 imported Infiniti QX60 vehicles and 33 imported Infiniti Q70L vehicles. For the QX60, the stated reason was a potentially incorrectly installed CVT oil pipe that could break and create a fire risk. For the Q70L, the stated reason was headlight parameters that might not meet mandatory national standards. The company said it would inspect or adjust the affected components and replace the QX60 oil pipe when needed, free of charge.
Stated objective. 消除安全隐患
Company response
Recall — 日产（中国）投资有限公司
日前，日产（中国）投资有限公司根据《缺陷汽车产品召回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召回计划，召回部分进口英菲尼迪QX60、Q70L汽车。
Remediation — 日产（中国）投资有限公司
日产（中国）投资有限公司将通过东风英菲尼迪汽车有限公司为召回范围内车辆检查CVT油管走向，若错误则免费更换新油管，以消除安全隐患。
Source excerpt
日前，日产（中国）投资有限公司根据《缺陷汽车产品召回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召回计划，召回部分进口英菲尼迪QX60、Q70L汽车。
本次召回范围内部分车辆，因供应商作业原因造成CVT油管装反，走向不符合标准，导致油管产生应力。随着车辆的使用CVT油管可能会出现破损，极端情况下车辆行驶中CVT油液有可能飞溅到排气歧管上，有起火的风险，存在安全隐患。
日产（中国）投资有限公司将通过东风英菲尼迪汽车有限公司，为召回范围内车辆免费校对前大灯灯光参数，以消除安全隐患。
2020
Four automakers announce vehicle recalls in China
Recall announced
In December 2020, Jaguar Land Rover, Infiniti, BMW and Volkswagen announced vehicle recalls in China covering a total of 41,272 vehicles. The notices cited hazards including electrical faults, possible fire or fuel leakage, and a roof spoiler that could detach. The recalls described free repairs or replacement parts for the affected vehicles.
Company response
Remediation — Jaguar Land Rover
对此，公司将免费为召回范围内车辆安装一个新的蓄电池接地螺栓，以消除安全隐患。
Remediation — Infiniti
公司将对召回范围内的车辆免费更换改善后的传动轴，以消除安全隐患。
Remediation — BMW
公司将为召回范围内的车辆免费更换生产工艺改进后的燃油箱，以消除安全隐患。
Remediation — Volkswagen
公司将免费为召回范围内的车辆加装车顶扰流板固定螺栓，以消除安全隐患。
Source excerpt
具体来看，有7044辆进口路虎发现的召回原因为“制造工艺问题，车辆蓄电池的接地螺栓可能受损，导致蓄电池接地螺栓与底盘接地不良。极端情况下可能出现车辆电力中断，造成车辆无法启动或车辆行驶中发动机熄火并影响转向助力、制动助力等功能，存在安全隐患 ”。
宝马宣布自2020年12月11日起召回6辆进口Z4，原因是车辆的燃油箱在生产流程中冷焊工艺未达到标准，导致燃油箱上半部分和下半部分之间的焊接不牢固。
大众则针对2020年5月22日发布的召回，扩大召回6辆进口途威系列汽车。原因是车辆由于工厂整备工序对安装车顶扰流板的作业指导不充分(温度、时间、清洁度等)，还可能使用了不恰当的接合剂，造成车顶扰流板可能从车身脱落。
2019
Nissan recalls vehicles over backup camera displays
Recall announced
Nissan announced a recall of 1.3 million vehicles in the U.S., Canada and other countries to address a backup camera display problem. The company said the issue violates federal safety standards and increases the risk of a crash.
Stated objective. To fix a problem with backup camera displays.
Company response
Remediation — Nissan
Dealers will update the backup camera software settings at no cost to owners starting Oct. 21.
Remediation — Nissan and Infiniti
Infiniti and Nissan dealers will update the software for the backup camera settings, at no charge to owners.
Source excerpt
The affected vehicles are under warranty and will be fixed with a free software upgrade.
According to a document the company sent to the National Highway Traffic Safety Administration, a defect with the camera means the vehicles do not comply with federal regulations.
Affected vehicles include 1.2 million 2018-2019 Nissan and Infiniti vehicles, including the Nissan Altima and Nissan Rogue.
2019
Nissan recalls more than 450,000 vehicles over potential fire risk
Recall announced
Nissan announced a worldwide recall of more than 450,000 vehicles because brake fluid could leak onto a circuit board, potentially causing electrical shorts and fires. The recall covers specified Nissan and Infiniti models. Dealers are to replace the pumps on all affected vehicles.
Nissan is recalling more than 450,000 vehicles worldwide because brake fluid could leak onto a circuit board and cause electrical shorts and fires. The recall covers specified Nissan and Infiniti models; dealers are to replace the pumps on all affected vehicles.
Source excerpt
Nissan is recalling over 450,000 vehicles worldwide because a brake fluid leak could cause them to catch fire.
Dealers now will replace the pumps on all of the vehicles.
Also included are Infiniti QX60 and Nissan Pathfinder SUVs from 2017 through 2019.
2019
Nissan announces worldwide vehicle recall over fire risks
Recall announced
Nissan announced a worldwide recall of about 450,000 vehicles because brake fluid leakages could potentially cause a vehicle fire. The recall includes Nissan Pathfinder and Infiniti QX60 SUVs. The announcement was reported on November 15, 2019.
Nissan announced a recall of about 450,000 vehicles worldwide because brake fluid leakages could potentially cause a vehicle fire. The recall includes Nissan Pathfinder and Infiniti QX60 SUVs.
Source excerpt
Nissan Motor Co. has announced the recall of some 450,000 vehicles around the world over fire risks, Kyodo News reported on Friday.
The reason for the recall was explained as being due to brake fluid leakages that could potentially set an auto on fire.
The recall covers autos in the 2015 to 2019 model lineup, including Infiniti QX60 and Nissan Pathfinder SUVs.
2019
Nissan announces recall of 394,025 vehicles over braking-system defect
Recall announced
Nissan announced the recall of 394,025 cars in the United States due to a braking-system defect. According to the announcement, a brake-fluid leak could potentially cause an electrical short and, in rare instances, a fire. The cited filing does not state whether the defect caused any fires or injuries. The recall concerns the braking-system defect as described in the announcement.
Nissan said it was recalling 394,025 cars in the United States over a braking-system defect; a brake-fluid leak could potentially cause an electrical short and, in rare instances, a fire. The cited filing does not say whether the defect caused any fires or injuries.
Company response
Remediation — Nissan
The company also reportedly said that it was working to fix the issue
Source excerpt
Japan‘s Nissan Motor Co Ltd has said it is recalling 394,025 cars in the United States over a braking system defect, causing concerns that a brake fluid leak could potentially lead to a fire.
The leak into internal circuit boards will trigger a warning to drivers, which if ignored may lead to a fire in “rare instances”, Nissan said in a filing dated November 8 with the National Highway Traffic Safety Administration (NHTSA) under recall number 18V-601.
The document does not mention whether the brake system defect caused any fires or injuries.
2019
Lawsuit alleges steering defect in 2014 Infiniti Q50
Lawsuit filed
A Union County man filed a lawsuit alleging that a defect in his 2014 Infiniti Q50’s steering system caused him to lose control and crash. The allegations are claims in the lawsuit; the report does not state a court determination.
Source excerpt
Janpol said this happened while he was driving his 2014 Infiniti Q50, which is manufactured by Nissan.
In his lawsuit Janpol and his attorney, Larry Serbin at the Law Offices of Jason E. Taylor, claim that the DAS was “prone to failure” and that the backup system was too much of a shock for drivers to immediately handle.
A new lawsuit filed by a Union County man alleges that a luxury model car has a dangerous defect that could put people’s lives in jeopardy.