香港上海汇丰银行有限公司的争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
返回词条共 10 条
2026
汇丰就网上银行条款致歉并澄清
公司回应
客户反对看似限制在香港以外使用网上及手机银行服务的条款后,汇丰致歉。该行澄清,客户仍可在香港以外使用相关服务,且无意修改服务安排。事件源于客户对条款措辞的担忧,而非服务本身有任何变动。
品牌回应
道歉 — HSBC
the bank later apologised
澄清 — HSBC
HSBC said Hong Kong customers can "continue to access banking services through online banking and mobile banking outside of Hong Kong," and "there is no plan for any amendment of the services."
来源摘录
HSBC has apologised for telling its customers that they might not be able to use online banking services outside the city, reaffirming that they could continue to use the services even if they are not in Hong Kong and had no plans to change such policies.
After a public outcry, particularly among the Hong Kong community in foreign countries, the bank later apologised and said it had no plans for any amendment of the services.
However, the updated terms immediately angered clients, as it said that online and mobile banking services are intended for Hong Kong customers to use in the city, and asked people not to use, download, distribute online or mobile banking outside Hong Kong if they are not HSBC customers.
2023
2021
英国金融行为监管局因反洗钱失误对汇丰旗下单位罚款6400万英镑
罚款或处罚
英国金融行为监管局因发现自动交易监控流程存在严重缺陷,对汇丰控股旗下英国单位罚款6400万英镑。该监管机构称,汇丰银行在2010年至2018年间未遵守反洗钱规定。汇丰表示很高兴解决此事,并称已投资新的监控技术。
品牌回应
整改 — HSBC
HSBC has made significant investments in new and market-leading technologies that go beyond the traditional approach to transaction monitoring.
来源摘录
HSBC Bank failed to comply with money laundering regulations between 2010 and 2018 because its policies and procedures for two of its key automated transaction monitoring systems were “not appropriate or sufficiently risk sensitive,” the regulator said in a statement Friday.
HSBC agreed to resolve the matter and so qualified for a 30% discount on its fine, the FCA said.
The Financial Conduct Authority has fined a U.K. unit of HSBC Holdings 64 million pounds ($85 million) after finding “serious weaknesses” in the automated processes it used to monitor suspicious transactions
2020
Travelex遭遇勒索软件攻击并出现服务中断
问题披露
Travelex在新年前夜遭遇勒索软件攻击,并关闭其全球网站。公司更新称部分数据已被加密,但影响范围尚不清楚,且没有证据表明结构化个人客户数据遭到泄露。报道还称,数家银行的在线外币服务中断。Travelex称已展开调查、正努力恢复服务,并已恢复部分内部系统;其首席执行官就给合作伙伴和客户带来的不便致歉。
品牌回应
调查 — Travelex
Travelex has opened an investigation and confirmed in an update that while there has been some data encryption, and the extent is not yet known, there is no evidence that structured personal customer data has been breached.
整改 — Travelex
Travelex has said it is working towards total recovery after successfully containing affected areas and added that it has managed to restore a number of internal systems.
道歉 — Travelex
In a statement, Travelex chief executive Tony D’Souza apologised for the inconvenience to partners and customers.
来源摘录
London-headquartered foreign exchange company Travelex was forced to take all its global websites offline and is reportedly being held to ransom by the infamous ransomware strain called Sodinokibi, also known as REvil.
After a recent cyberattack on Travelex, a number of the UK’s biggest high street banks have been affected, with Royal Bank of Scotland, HSBC and Barclays among those left with no online travel money services.
More than a dozen of the major banking players, also including Lloyds Banking Group and Virgin Money, are reporting that their online foreign currency systems are down following the New Year’s Eve ransomware attack on Travelex.
2020
投资者就电影投资计划起诉汇丰银行
提起诉讼
在2020年报道的一起争议中,数百名投资者起诉汇丰银行,称其应对客户“Eclipse伙伴”公司就电影投资计划作出的虚假承诺承担责任。据报道,涉案金额高达13亿英镑。报道称,投资者的主张核心在于汇丰银行应对其客户所作承诺承担责任;来源未提及进一步指控、认定或结果。
来源摘录
投资者在诉讼书中称,汇丰银行应对其客户“Eclipse伙伴”公司作出的虚假承诺承担责任。
汇丰银行因涉及对迪士尼等多家公司电影融资的税收减免,日前被数百名投资者起诉,涉案金额达高达13亿英镑(约合人民币114亿元)。
2020
客户就涉嫌疏忽起诉汇丰银行马来西亚
提起诉讼
一则新闻报道描述了李昌志对汇丰银行马来西亚提起的诉讼。据报道,该客户指称该行未提醒他交易可能涉及欺诈,并要求赔偿其损失。报道称,在发布时这些指控仍属指称。该事件作为涉及汇丰的争议记录,仅依据报道中的指称及来源叙述;未提及更多细节、认定或结果。
来源摘录
A retiree has sued HSBC Bank Malaysia Berhad for alleged negligence, claiming it allegedly failed in its duty to advise him against proceeding with transactions that it purportedly could have deduced to be fraudulent.
In the suit filed by Messrs Raj, Ong, & Yudistra on June 23 at the High Court here, Lee Cheong Chee, 55, said he lost RM1.06 million and US$255,000 (RM1.09 million) in separate transactions due to being defrauded between late 2019 and September 2017.
* This report has been edited to clearly convey that Lee Cheong Chee’s claims against HSBC remain allegations at this time.
2020
汇丰澄清将继续投入中国内地市场
公司回应
2020年6月,在汇丰将关闭在华业务的消息传播后,汇丰发布澄清声明,称中国是集团重要的战略性市场,并将继续增加对内地业务、服务、人才和技术等方面的投入。该声明被报道为对早前有关其可能关闭在华业务说法的回应。澄清声明阐述了公司的立场,即其仍致力于内地市场,并计划在所述领域扩大在当地的投资。
品牌回应
澄清 — 汇丰银行(HSBC)
6月19日,汇丰银行在其微信公众号“汇丰中国”发布澄清声明称,中国是汇丰集团重要的战略性市场
来源摘录
日前,汇丰银行(HSBC)要关闭在华业务并在全球裁员3.5万人的消息在社交圈传得沸沸扬扬。6月19日,汇丰银行在其微信公众号“汇丰中国”发布澄清声明称,中国是汇丰集团重要的战略性市场,150多年来,汇丰植根中国,从未间断对内地的服务。
2020
汇丰就指控的兴隆贸易欺诈提起诉讼
提起诉讼
在一项涉及汇丰的争议中,该银行起诉林氏家族及兴隆贸易的一名员工,要求追回其指称通过伪造文件取得的8530万美元。此事被报道为一项指控,而非已确立的认定;来源未称相关主张已被证明或裁决。争议涉及据称使用伪造文件取得资金,汇丰的诉讼寻求追回该金额。来源未提供有关各方回应、诉讼进展或任何结果的进一步细节。
当事方说明的目的. 追回8530万美元
来源摘录
HSBC is seeking to recover $85.3 million that they allege was obtained with forged documents.
2019
汇丰瑞士私人银行部门同意就美国逃税行为支付 1.92 亿美元
和解
汇丰瑞士私人银行部门承认曾协助个人和企业逃避联邦税,并同意向美国司法部支付 1.92 亿美元,其中包括补缴税款、没收费用及罚款。
来源摘录
HSBC's Swiss private banking arm has agreed to pay US$192 million to the US Justice Department after admitting helping individuals and corporations evade federal taxes.
HSBC has agreed to pay $60.6 million in unpaid taxes, is forfeiting $71.9 million in fees and is paying a fine of $59.9 million.
2015
瑞士检方对汇丰私人银行展开洗钱刑事程序
调查
瑞士当局于2月18日搜查汇丰在日内瓦的私人银行。检察官办公室称,已对该银行及身份不明者以加重洗钱罪名启动刑事程序;报道将此案描述为基于嫌疑展开。
来源摘录
The prosecutor's office said in a statement that it is opening "a criminal procedure against the bank and unknown others for aggravated money laundering".
The Swiss authorities made a show on 18 February of raiding the offices of HSBC's private bank in Geneva over suspicions of money laundering
The bank, recently accused of helping wealthy clients hide money from tax collectors, says it is cooperating.