Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Good Smile Company discloses online-store data breach
Issue disclosure
Good Smile Company confirmed unauthorized access to its online store and stated that an outside party had viewed customer information. The potentially exposed information included personal details, purchase histories, and partial payment-card information. The company said its investigation into the incident remained ongoing. The disclosure did not specify the number of affected customers, the duration of the unauthorized access, or any remediation measures. No further details on the cause or scope of the access were provided in the announcement.
Company response
Remediation — Good Smile Company
The company said it strengthened its security systems, addressed the suspected vulnerability, and reported the incident to Japan's Personal Information Protection Commission.
Investigation — Good Smile Company
However, it has not publicly identified the vulnerability, and the investigation remains ongoing.
Source excerpt
Good Smile Company has confirmed unauthorized access to its online store, with customer information viewed by an outside party. The breach potentially exposed personal details, purchase histories, and partial payment-card information.
The company said it strengthened its security systems, addressed the suspected vulnerability, and reported the incident to Japan's Personal Information Protection Commission.
However, it has not publicly identified the vulnerability, and the investigation remains ongoing.