Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile5 entries
2025
European food-delivery cartel case
The European Commission fined Delivery Hero and Glovo a combined €329 million over alleged participation in an online food-delivery cartel involving a no-poach agreement and exchanges of commercially sensitive information.
2023
Additional Spanish labour fine
Spanish authorities announced a further €57 million fine, citing alleged rider misclassification and other labour violations.
2022
Spanish rider classification dispute
Spain’s labour ministry announced a fine of about €79 million over alleged labour-law violations connected with Glovo’s use and classification of delivery riders.
2021
Italy fines Foodinho €2.6 million over algorithm use
Fine or penalty
Italy's data protection authority fined Glovo-owned Foodinho €2.6 million over its use of algorithms to manage couriers and assign orders. The authority said Foodinho had not adequately explained algorithmic decisions to riders or provided a way to challenge decisions affecting how much work they received. Glovo and Foodinho were given 150 days to respond to the order and make changes.
Source excerpt
Glovo and Foodinho have 150 days to respond to the order and make adequate changes to give riders more clarity.
The authority said that Foodinho had not adequately explained to riders how the algorithm makes its decisions in evaluating their work.
It also took issue with Foodinho for failing to provide an avenue for riders to challenge decisions made by algorithms that ultimately influence how much work they get.
2021
Italian prosecutors fine food delivery platforms over courier employment and safety rules
Fine or penalty
Italian prosecutors fined Uber Eats, Glovo, Just Eat and Deliveroo a total of about €733 million over labour safety issues and said the platforms must offer non-permanent contracts with fixed pay to couriers in Italy. The companies were also given 90 days to comply with requests concerning social security, insurance and protective equipment.
Company response
Clarification — Uber
Over the past months, we have put in place a landmark framework for stronger protections and more benefits for independent couriers in Italy, while working hard to set new standards for health and safety protection
Source excerpt
Companies were given 90 days to comply with the requests.
The more than 60,000 couriers who worked for Uber Eats, Glovo, Just Eat and Deliveroo in Italy during 2017-2020 must be offered non-permanent contracts with fixed pay, the Milan prosecutors' office said in a statement.
They were also ordered to pay fines totalling some 733 million euros ($900 million) to settle the labour safety issues with Italian authorities, a sum that could rise based on their other infractions.