Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Connecticut settles data-breach investigation with Frontier
Settlement
Connecticut reached a $625,000 settlement with Frontier Communications Parent Inc. to resolve an investigation into a 2024 data breach that exposed sensitive personal information, including Social Security numbers, of 58,841 residents. The settlement requires new security measures. The state's investigation identified multiple security failings by Frontier; the settlement holds Frontier accountable without the article reporting a court determination of wrongdoing.
Company response
Remediation — Frontier
the settlement includes injunctive terms to strengthen the company’s data security practices going forward
Source excerpt
a threat actor used compromised credentials of Frontier employees and vendors to gain access to Frontier’s internal IT systems and exfiltrate un-encrypted personal information.
Connecticut has reached a $625,000 settlement with Frontier Communications Parent Inc. to resolve an investigation into an April 2024 data breach that compromised sensitive personal information, including Social Security Numbers, of 58,841 residents.
the settlement includes injunctive terms to strengthen the company’s data security practices going forward
2022
California internet-speed settlement
Frontier reached a settlement with the Federal Trade Commission and California authorities over allegations that delivered internet speeds did not meet advertised promises. The reported settlement required an $8.5 million payment.
2022
Frontier Communications sues Mobi Telecom over robocalls
Lawsuit filed
Frontier Communications filed a lawsuit against Mobi Telecom, a Wyoming-based carrier. Frontier alleged that Mobi Telecom harassed Frontier customers with robocalls and failed to follow industry standards intended to limit such calls. Frontier sought a court order halting the robocalls and unspecified financial demands.
Company response
Denial — Frontier Communications
A spokesperson for Frontier, which is emerging from bankruptcy protection, said that the lawsuit was "without merit."
Clarification — Frontier Communications
"Frontier's DSL Internet speeds have been clearly and accurately articulated, defined and described in the company's marketing materials and disclosures," the spokesperson said.
Denial — Frontier Communications
Frontier believes the lawsuit is without merit.
Source excerpt
Frontier Communications on Tuesday sued a Wyoming communications carrier, accusing it of harassing customers of the Norwalk telecommunications company with robocalls.
Frontier is asking that Mobi be ordered to halt robocalls and is seeking unspecified financial demands.
In response, the company is suing Mobi, Singh and other unidentified parties in federal district court, alleging unfair trade practices and tortious interference.
2020
Connecticut officials investigate complaints about Frontier
Investigation
Connecticut's Attorney General and Department of Consumer Protection said they were investigating consumer complaints about Frontier, including alleged excessive charges, poor service quality and unsatisfactory customer service, and whether the company violated the Connecticut Unfair Trade Practices Act.
Company response
Denial — Frontier Communications
Frontier Communications issued a statement saying the company “does not comment on pending matters."
Source excerpt
The Office of the Attorney General and the Department of Consumer Protection are looking into whether Frontier violated the Connecticut Unfair Trade Practices Act.
The State Attorney General said he is opening an investigation in customer complaints against Frontier Communications.
2015
West Virginia DSL-speed class action
Frontier settled claims alleging that DSL service in West Virginia was slower than advertised. Without admitting wrongdoing, the company agreed to invest approximately $150 million in infrastructure and provide discounted rates until faster service was implemented.