Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
CNIL fines Free Mobile €300,000
Fine or penalty
France’s data regulator CNIL fined Free Mobile €300,000 after checks found four GDPR breaches, including failures to protect users’ data and difficulties handling individuals’ data-access and marketing opt-out requests.
Source excerpt
It carried out a series of checks and found four breaches of the general data protection regulation (règlement général de protection des données personnelles or RGPD), including breaches in the obligation to protect data from the outset and data security.
CNIL also highlighted difficulties encountered by individuals regarding their requests to access data concerning them, and Free’s failure to acknowledge individuals’ requests to no longer receive commercial messages or adverts.
The fine was handed down by France’s national data regulator CNIL following several complaints.