Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Australian Trivago false-advertising judgment
Australian proceedings found Trivago had misled consumers about finding the cheapest or best lodging rates because its ranking and presentation practices were influenced by advertiser payments. The case resulted in a civil penalty of approximately US$32.91 million.
2021
Hotel advertising and trademark class-action settlement
Hotel operators alleged that Expedia and partners displayed listings in ways suggesting bookability or sold-out status despite lacking relationships with the properties. The lawsuit settled with commitments concerning future advertising practices.
2020
COVID-19 refund delays and customer-service complaints
Travelers criticized Expedia and related businesses for long waits and difficulty obtaining refunds after flights were canceled during the COVID-19 disruption. The issue led to multiple lawsuits.
2020
United Nations listing concerning Israeli settlements
The United Nations Human Rights Council listed Expedia Group among companies whose services were considered connected with the maintenance or existence of Israeli settlements in the West Bank, raising human-rights concerns.