Excellus Blue Cross Blue Shield
Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Settlement reached in Excellus data breach lawsuit
Settlement
A settlement was reached in class action litigation concerning a 2015 cyberattack and data breach affecting Excellus. The lawsuit alleged that the companies failed to protect customer information and delayed notifying customers. The Excellus companies and the Blue Cross Blue Shield Association denied wrongdoing, and the source states that no court had determined that they had done anything wrong.
Company response
Denial — Excellus
As part of the agreement, the Excellus companies and BCBSA deny any wrongdoing, and no court has made a determination that the Excellus defendants and BCBSA have done anything wrong.
Remediation — Excellus
According to this agreement, Excellus must make business-practice changes to better safeguard customer information in the future.
Source excerpt
According to this agreement, Excellus must make business-practice changes to better safeguard customer information in the future.
As part of the agreement, the Excellus companies and BCBSA deny any wrongdoing, and no court has made a determination that the Excellus defendants and BCBSA have done anything wrong.
2015
Excellus cyberattack and data breach
Excellus was targeted in a cyberattack in which approximately 10.5 million records were reportedly compromised. The incident was associated with reported costs of $17.5 million and raised concerns about the protection of sensitive health-insurance information.