争议事件
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2020
雅诗兰黛就粉底色号事件道歉
公司回应
一名顾客称，首尔一家在线销售雅诗兰黛产品的百货商店擅自更换了她订购的粉底色号，并附上称该产品不适合亚洲人的便条。雅诗兰黛对此道歉，表示将加强员工培训，并正准备联系顾客致歉。
品牌回应
道歉 — Estee Lauder
US cosmetic giant Estee Lauder posted an apology on Instagram Tuesday
整改 — Estee Lauder
We will beef up employee training to prevent reoccurrence of this kind of issue.
来源摘录
"(The note) is not consistent with Estee Lauder's brand value and the diverse beauty of each woman, whom we deeply respect," Estee Lauder said in an apology posted on Instagram. "We will beef up employee training to prevent reoccurrence of this kind of issue."
US cosmetic giant Estee Lauder posted an apology on Instagram Tuesday after shipping the wrong color foundation to an online customer with a note saying that the product she ordered "does not suit Asians."
Estee Lauder was accused of racism after an anonymous customer posted a review on the Korean e-commerce site 11st on Sunday, claiming a Seoul department state selling its products online arbitrarily switched the color of the foundation she ordered.