EnergyAustralia controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
EnergyAustralia fined for switching customers without consent
Fine or penalty
EnergyAustralia was fined $80,000 after being found to have switched four customers between energy providers without first obtaining their consent and made misleading representations when signing them up. It paid four $20,000 infringement notices.
Source excerpt
EnergyAustralia paid the $20,000 infringement notice for each of the four affected customers.
EnergyAustralia has been fined $80,000 for switching customers between energy providers without first gaining their consent.
The four affected customers were not informed of matters that needed their consent, and EnergyAustralia was found to have made misleading representations when signing up customers.