Dunkin' Brands controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile1 entries
2019
New York sues Dunkin’ Brands over customer account security
Lawsuit filed
In 2019, New York Attorney General Letitia James sued Dunkin’ Brands Group, the parent company of Dunkin’ Donuts. The lawsuit alleged that the company failed to protect customer accounts from brute-force cyberattacks and failed to notify affected customers. The complaint further alleged that the company made false and misleading statements about its safeguards and about a 2018 breach. These are allegations contained in the lawsuit; the summary does not establish their truth or any outcome of the litigation.
Company response
Denial — Dunkin' Brands Inc.
Dunkin' Brands Inc. says there's "absolutely no basis" for James' suit
Source excerpt
The parent of Dunkin’ Donuts was sued on Thursday by New York Attorney General Letitia James, who accused the chain of failing to protect hundreds of thousands of customers whose accounts were targeted in a series of “brute force” cyberattacks.
James’ lawsuit filed in a New York state court in Manhattan seeks civil fines, restitution and other remedies for alleged violations of state consumer protection and business laws.
That failure came to roost in late 2018 when more than 300,000 customer accounts were accessed in new attacks, James said in the lawsuit, which concerns accounts created through Dunkin’s website or free mobile app.