DoubleTree by Hilton controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
DoubleTree by Hilton controversy note: Hotel brands sued over alleged human trafficking at Texas properties
Lawsuit filed
Human trafficking victims filed three federal lawsuits in December against hotel brands linked to Wyndham Hotels & Resorts, Hilton Worldwide Holdings and Choice Hotels, alleging trafficking at Texas hotels and failures to prevent it. The claims are allegations; the article does not report a court determination.
Source excerpt
In each suit, plaintiffs named as Jane Does accuse the hotel brands of allowing them to be trafficked at hotels where staff members failed to prevent illicit activities against them after observing predatory behavior on the premises.
Human trafficking victims in Houston filed three federal lawsuits in December, claiming they were forced into prostitution inside South Texas hotels linked to the Wyndham Hotels & Resorts, dba La Quinta Inn & Suites; Hilton Worldwide Holdings, dba Doubletree by Hilton; and Choice Hotels-Comfort Inn brands.
2019
Guest files lawsuit over removal from DoubleTree hotel
Lawsuit filed
Jermaine Massey's lawyers filed a lawsuit against the hotel chain, alleging that Massey, a Black guest staying at a DoubleTree hotel in Oregon, was ousted from the hotel for using his cellphone in the lobby to call his mother.
Jermaine Massey’s lawyers filed a lawsuit against the hotel chain, alleging that Massey, a Black guest staying at a DoubleTree hotel in Oregon, was ousted from the hotel for using his cellphone in the lobby to call his mother.
Company response
Apology — WMK Management LLC
Since the incident last year, we have conveyed our deepest apologies to Mr. Massey to address his experience.
Personnel action — WMK Management LLC
Both the security guard and the hotel manager were fired.
Remediation — Hilton
As a demonstration of our inclusive culture, our corporate employees and Hilton-managed hotels have completed diversity and unconscious bias training.
Source excerpt
A hotel guest whose lawyers say he was ousted from a DoubleTree hotel in Oregon for “calling his mother while black” from his cellphone in the hotel lobby is seeking $10 million in a lawsuit.
The lawsuit was filed Tuesday in Multnomah County Circuit Court by Jermaine Massey’s lawyers against the hotel chain, the Oregonian/OregonLive reported.
Both the security guard and the hotel manager were fired.