Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Dell faces class-action lawsuit over Alienware upgrade claims
Lawsuit filed
Dell is facing a class-action lawsuit alleging that advertising for the Alienware Area 51-m R1 laptop deliberately misled consumers about its upgradeability. The plaintiff seeks damages and injunctive relief.
Source excerpt
戴尔公司正面临一项集体诉讼，指控其 Alienware Area 51-m R1 的宣传广告存在“故意误导和欺骗消费者”的行为。
他寻求欺诈性虚假陈述的赔偿和禁令救济。
In the filing, Felter is seeking damages, relief, and attorneys fees for himself and other affected customers.
2021
Sonrai Memory sues Dell over alleged patent infringement
Lawsuit filed
Sonrai Memory filed a complaint against Dell Technologies, alleging that Dell products including laptops, desktop computers and servers infringed its patents. The plaintiff sought declaratory relief, an injunction and damages; the allegations are not presented as a court finding.
Source excerpt
Sonrai Memory Limited filed a complaint on Monday in the Western District of Texas against Dell Technologies Inc. alleging that the defendant infringed its patents-in-suit for products such as laptops, desktop computers, and servers.
2020
Families sue technology companies over alleged cobalt supply-chain abuses
Lawsuit filed
International Rights Advocates filed a lawsuit in U.S. District Court in Washington, D.C., alleging that Tesla, Apple, Microsoft, Dell and Google parent Alphabet were complicit in a forced-labor system connected to the deaths or serious injuries of children mining cobalt. The allegations are claims in the lawsuit, not findings of liability.
Company response
Investigation — Dell
In response to a request for comment, Dell said in an email that it has “never knowingly sourced operations” using child labour and has launched an investigation into the allegations.
Source excerpt
Filed on Sunday by International Rights Advocates, the case marked the first time the tech industry jointly has faced legal action over the source of its cobalt.
Tesla, Apple, Microsoft, Dell and Google‘s parent company Alphabet have been identified in a lawsuit as part of a system of forced labour that 14 families claim led to the death or serious injury of their children.
In response to a request for comment, Dell said in an email that it has “never knowingly sourced operations” using child labour and has launched an investigation into the allegations.
2006
OptiPlex capacitor criticism and laptop-battery recall
Dell faced criticism concerning faulty capacitors in some OptiPlex desktop computers sold to businesses and governments. The same period also brought a recall of laptop batteries after a Dell computer caught fire. Later findings identified Sony-manufactured battery cells as responsible for the battery defect. These incidents damaged confidence in Dell's product reliability and drew substantial public attention.