Deliveroo controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
French freelance-status penalty
Deliveroo received a maximum €375,000 fine in France for abusing the freelance status of riders and was required to publish the court decision on its French website for a month.
2022
Hong Kong Competition Commission investigates Foodpanda and Deliveroo
Investigation
Hong Kong's Competition Commission said it was investigating whether Foodpanda and Deliveroo imposed restrictive conditions on partner restaurants, amid concerns that the platforms could use their market positions to impose strict and exclusive deals. The article reports an investigation, not a finding of wrongdoing.
Source excerpt
Hong Kong’s antitrust watchdog is investigating the city’s two largest , Foodpanda and Deliveroo, over concerns the pair could use their dominant market positions to impose strict and exclusive deals on partner eateries.online food delivery services
In a statement on Thursday, the commission said it was specifically looking into whether the two online platforms had imposed restrictive conditions on their partner restaurants when entering into agreements with them.
2021
Deliveroo workers strike over pay and conditions
Public backlash
Deliveroo workers went on strike in a dispute over pay and conditions. The IWGB said its members were calling for improved employment rights and safety protections; a Deliveroo rider also described the company's pay as poverty pay and said he received little support after contracting Covid-19.
Company response
Clarification — Deliveroo
This small self-appointed union does not represent the vast majority of riders who tell us they value the total flexibility they enjoy while working with Deliveroo alongside the ability to earn over £13 an hour.
Source excerpt
This small self-appointed union does not represent the vast majority of riders who tell us they value the total flexibility they enjoy while working with Deliveroo alongside the ability to earn over £13 an hour.
Workers at delivery firm Deliveroo went on strike on Wednesday in a dispute over pay and conditions.
I’m going on strike for my basic rights and those of all the other riders struggling to get by and support families on Deliveroo poverty pay.
2021
Italian prosecutors fine food delivery platforms over courier employment and safety rules
Fine or penalty
Italian prosecutors fined Uber Eats, Glovo, Just Eat and Deliveroo a total of about €733 million over labour safety issues and said the platforms must offer non-permanent contracts with fixed pay to couriers in Italy. The companies were also given 90 days to comply with requests concerning social security, insurance and protective equipment.
Company response
Clarification — Uber
Over the past months, we have put in place a landmark framework for stronger protections and more benefits for independent couriers in Italy, while working hard to set new standards for health and safety protection
Source excerpt
Companies were given 90 days to comply with the requests.
The more than 60,000 couriers who worked for Uber Eats, Glovo, Just Eat and Deliveroo in Italy during 2017-2020 must be offered non-permanent contracts with fixed pay, the Milan prosecutors' office said in a statement.
They were also ordered to pay fines totalling some 733 million euros ($900 million) to settle the labour safety issues with Italian authorities, a sum that could rise based on their other infractions.
2019
UK regulator opens investigation into Amazon's Deliveroo investment
Investigation
The UK's Competition and Markets Authority opened a formal investigation into Amazon's investment transaction with Deliveroo and set December 11 as the deadline for its first-phase decision. Deliveroo said it was cooperating fully with the regulator.
Source excerpt
英国竞争监管机构10月16日表示，已对亚马逊公司对欧洲餐饮外卖服务商Deliveroo的投资交易展开正式调查，并设定12月11日为第一阶段调查作出裁决的最后期限。
而根据今日的最新消息，由于这两家公司未能提交补救措施来缓解竞争担忧，CMA已经对这笔投资交易展开深入的反垄断调查。
但在周五，监管机构表示，亚马逊未能解决“最初的担忧，即它们对Deliveroo的投资可能对客户、餐馆和杂货商不利”。
2019
Belgian social security office announces civil suit against Deliveroo
Lawsuit filed
Belgium's National Social Security Office announced a civil suit against Deliveroo following an investigation. Deliveroo was due to be tried before the labor tribunal in January 2020 over alleged labor-law violations.
Belgium’s National Social Security Office announced a civil suit against Deliveroo after an investigation. Deliveroo was due to be tried before the labor tribunal in January 2020 over alleged labor-law violations.
Source excerpt
The global meal delivery service will be tried in front of the labor tribunal in January 2020 for alleged labor law violations.
The National Social Security Office (NSSO) announced its civil suit after an intensive two-year investigation.
2016
Courier pay and employment-status protests
London couriers protested proposed pay arrangements, the absence of sick and accident pay, and the wider use of self-employed contracts. Related labor disputes and investigations also occurred in Australia, Germany, Belgium, and the Netherlands.