Currys plc controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Dixons Carphone fined over data breach
Fine or penalty
The U.K. Information Commissioner's Office fined Dixons Carphone £500,000 over a data breach involving 5.6 million credit cards. The source says attackers accessed payment card details and personal information; it does not specify the date the fine was imposed.
The U.K. Information Commissioner’s Office fined Dixons Carphone £500,000 over a data breach involving 5.6 million credit cards. The source says attackers accessed payment card details and personal information; it does not specify the date the fine was imposed.
Source excerpt
The attackers gained access to payment card details, as well as personal information including full names, postcodes, e-mail addresses, and failed credit checks from internal servers.
Some 5.6 million credit cards were affected by a data breach at Dixons Carphone, committed through 5,390 sales terminals over nine months between July 2017 and April 2018 and resulting in a £500,000 (U.S. $653,000) fine from the U.K. Information Commissioner’s Office.
2019
Geek Squad insurance-sales enforcement
The Financial Conduct Authority fined Dixons Carphone for sales practices involving Geek Squad policies. The regulator found that staff were trained to sell cover to customers who already had insurance. The company did not contest the findings and received a discount for early settlement.
2018
Customer-data access incident
The Information Commissioner fined the group £400,000 after unauthorised access to personal data involving more than three million customers in a 2015 incident.
2018
Further customer-data breach
A further breach was disclosed in June 2018. It was initially reported to affect 1.2 million customers, with the figure later increased to approximately ten million.