Crown Melbourne controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Illicit-payment and responsible-gambling penalties
The Victorian regulator imposed A$80 million in penalties over illicit transactions and A$120 million over responsible-gambling breaches, including prolonged gambling sessions and prohibited automated play practices.
2021
Victorian Royal Commission findings
The commission criticised Crown Melbourne over alleged money laundering, relationships with organised-crime networks, responsible-gambling failures and weak corporate governance. It proposed continued licensing only with major reforms and intensive oversight.
2021
Crown Melbourne fined $1 million over junket operations
Fine or penalty
In 2021, Victoria's gambling regulator fined Crown Melbourne $1 million for failing to comply with regulatory requirements relating to junkets at its Southbank casino. The regulator also censured Crown and prohibited it from recommencing junket operations until its processes and procedures satisfy the commission. The event was reported as a regulatory enforcement action concerning the casino's junket operations.
Source excerpt
The fine was issued by the Victorian Commission for Gambling and Liquor Regulation (VCGLR), following a Commission that determined that Crown failed to comply with its regulatory obligations.
Crown has been fined $1 million for failing to comply with regulations around junket operations in the state of Victoria.
The VCGLR has issued a letter of censure to Crown, prohibiting the company from recommencing junket operations until 'processes and procedures have been improved to the satisfaction of the commission'.
2020
Punter sues Crown Casino over fall injuries
Lawsuit filed
Michael Stephenson filed a lawsuit against Crown Casino after slipping on vomit and fracturing his neck and hip. He claims the casino was negligent by failing to clean up the hazard.
Michael Stephenson is suing Crown Casino after slipping on vomit and fracturing his neck and hip; he claims the casino was negligent by failing to clean up the hazard.
Source excerpt
A punter is suing Crown Casino after slipping on vomit and fracturing his neck and hip.
Michael Stephenson, 48, claims the casino was negligent by failing to clean up the hazard in Jackpot Bar on December 22 in 2017.
2016
Crown employees detained in China
Eighteen employees were detained in China in a case involving alleged promotion of gambling activities and highlighting the regulatory risks of international high-roller marketing.
2013
Security-camera cheating scheme
A person with access to Crown's surveillance feeds allegedly assisted an accomplice in cheating the casino of about A$33 million.
2009
Money accepted from gambling addict linked to theft
Crown paid substantial sums to victims after allegations that it knowingly accepted stolen money from former Geelong mayor Frank De Stefano, a gambling addict.
2002
Mahogany Room armed robbery
Thomas Mangos robbed approximately A$136,000 from the Mahogany Room using a replica or fake gun after suffering reported gambling losses. He later surrendered, pleaded guilty and received a prison sentence.