Compagnie Nationale Royal Air Maroc
Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2020
OECD consumer-interests complaint
A complaint submitted to the French National Contact Point under the OECD Guidelines alleged that Royal Air Maroc had not observed provisions concerning consumer interests. The NCP process produced a final statement in December 2020. The matter concerned responsible business conduct and consumer treatment; it should not be read as a criminal conviction.
2020
Royal Air Maroc apologizes over an indecent photo taken aboard a flight
Company response
Royal Air Maroc issued a statement apologizing to customers after an indecent photo taken aboard one of its flights circulated on social media. The airline said its investigation showed the incident was isolated and said it had dealt firmly with those involved.
Company response
Apology — Royal Air Maroc
RAM shared a press release today to explain the circumstances, in which the photo was taken and apologized to its customers for the “irresponsible behavior.”
Investigation — Royal Air Maroc
The company said it has carried out an in-depth investigation, demonstrating “the isolated nature of the incident.”
Personnel action — Royal Air Maroc
The flag-carrier announced that it dealt with the people involved in the incident with the “utmost firmness,” vowing to take legal actions against them to fix the damage to the carrier’s reputation.
Source excerpt
The photo of Valerie Kybad, a porn actress, wearing underwear on a RAM flight has created a wave of controversy in Morocco.
The company said it has carried out an in-depth investigation, demonstrating “the isolated nature of the incident.”
Rabat - Morocco’s state-owned carrier Royal Air Maroc (RAM) has issued a statement to apologize to its customers after an indecent photo taken on one of the airline’s flights circulated on social media.
2020
Liberian court orders Royal Air Maroc to pay passenger damages
Ruling
The Civil Law Court of Monrovia ordered Royal Air Maroc to pay $350,162 in damages to a passenger whose luggage was lost. The airline argued in court that the luggage was not loaded because it was overweight; the court ruled the airline liable.
Source excerpt
The Civil Law Court of Monrovia, the capital of Liberia, has ordered Royal Air Maroc to pay $350,162 in damages to a passenger for losing his luggage.
After listening to both parties, the Judge ordered RAM to pay $350,162 in compensation.
In response, RAM told the judge Karnga’s luggage was not loaded because it was overweight.