Comcast controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile14 entries
2022
D.C. attorney general sues Arise and Comcast over alleged wage violations
Lawsuit filed
The D.C. attorney general sued Arise Virtual Solutions and Comcast, alleging that they denied customer service agents minimum wage, overtime, and paid sick leave by misclassifying them as independent contractors. The complaint seeks damages, penalties, and an injunction; the allegations are not presented as adjudicated findings.
Source excerpt
A state-court complaint filed on Wednesday accuses customer service support company Arise Virtual Solutions Inc. and Comcast Cable Communications Management LLC of improperly denying their customer service agents basic bargains of their employment such as minimum wage, overtime, and paid sick leave by misclassifying them as independent contractors.
D.C. Attorney General Karl A. Racine filed the suit on behalf of aggrieved workers and seeks relief from violations of the District’s Minimum Wage Revision Act (MWRA) and the Sick and Safe Leave Act (SSLA).
2021
Nexstar sues Comcast over WPIX retransmission fees
Lawsuit filed
Nexstar filed a lawsuit against Comcast, alleging that Comcast breached their retransmission consent agreement by refusing to pay fees for WPIX, and seeking damages.
Source excerpt
The increasingly bitter retransmission dispute between Nexstar and Comcast over WPIX in New York City, has prompted Nexstar to file a lawsuit asking the court to find “Comcast liable for breach of contract” and award Nexstar damages.
“Nexstar was forced to bring this action because Comcast has flouted the terms of the parties’ retransmission consent agreement and refused to pay millions of dollars in fees owed to Nexstar,” the lawsuit stated.
2021
Comcast delays planned internet data price increase in the Northeast
Company response
Comcast announced that it would delay until 2022 a planned price increase for customers using large amounts of internet data in the Northeast, following criticism of the increase.
Stated objective. Comcast said it was providing customers more time to become familiar with the new plan.
Source excerpt
We recognize that our data plan was new for our customers in the Northeast, and while only a very small percentage of customers need additional data, we are providing them with more time to become familiar with the new plan
Comcast Corp., which drew heavy criticism for price increases for heavy internet use, has announced it’s delaying the move until next year.
2020
Comcast settles Minnesota consumer lawsuit
Settlement
Comcast settled a lawsuit brought by Minnesota Attorney General Keith Ellison, which alleged that the company hid true prices and misled customers. Under the settlement, Comcast will provide $1.14 million in refunds plus an undisclosed amount of debt relief, and its advertisements must reveal all service charges. Comcast said it disagreed with the allegations.
Minnesota Attorney General Keith Ellison settled a lawsuit against Comcast alleging that it hid true prices and misled customers. Under the settlement, Comcast will provide $1.14 million in refunds plus an undisclosed amount of debt relief, and its advertisements must reveal all service charges. Comcast said it disagreed with the allegations.
Company response
Refund or compensation — Comcast
Comcast will provide $1.14 million in refunds, along with an undisclosed amount of debt relief.
Denial — Comcast
Comcast says it disagrees with the lawsuit's allegations but settled because it wants to partner with Ellison and others who quote "share our commitment to improving the experience of our customers. "
Source excerpt
Comcast will provide $1.14 million in refunds, along with an undisclosed amount of debt relief.
Minnesota Attorney Keith Ellison has settled a lawsuit against Comcast, obtaining refunds and fee reversals for more than 30,000 customers of the telecom company. Ellison says Comcast hid true prices from customers and misled them in other ways.
The settlement also requires Comcast ads reveal all charges for a service.
2020
EU fines NBCUniversal over merchandise sales restrictions
Fine or penalty
EU authorities fined NBCUniversal and other companies owned by parent Comcast Corp. €14.3 million over what the EU described as anti-competitive licensing and distribution practices that restricted cross-border sales of licensed film merchandise. The penalty was announced in connection with the EU's finding on those practices.
Source excerpt
Competition Commissioner Margrethe Vestager on Thursday slapped a 14.3 million euro ($15.8 million) penalty on NBCUniversal and other companies owned by parent Comcast Corp. for “anti-competitive licensing and distribution practices” that are illegal under the bloc’s rules.
Competition Commissioner Margrethe Vestager said that the fine has been imposed for "anti-competitive licensing and distribution practices" that are illegal under the bloc's rules.
However, the antitrust regulators reduced NBCUniversal's fine by 30% as a noble gesture since the company cooperated with the regulators during the investigations.
2020
Supreme Court denies Comcast appeal in TiVo patent dispute
Ruling
The U.S. Supreme Court declined to review Comcast's appeal of a federal court ruling that upheld an International Trade Commission ban on importing Comcast X1 set-top boxes found to infringe two TiVo patents. The article reports that the patents at issue in this ruling had expired.
Source excerpt
According to Bloomberg Law, the high court declined to review Comcast’s appeal of a March federal court ruling, which in turn, had upheld an earlier ban issued by the International Trade Commission (ITC) on Comcast X1 set-tops that were determined to have infringed on two TiVo patents.
The patents pertaining to this most recent SCOTUS ruling—one of which deals with setting remote DVR recording via smart phones—have expired.
The U.S. Supreme Court denied a Comcast appeal in the cable company’s sprawling four-year patent infringement battle with TiVo/Xperi.
2020
Tulsa police major sues media companies
Lawsuit filed
In 2020, Tulsa police major Travis Yates filed a lawsuit against Comcast, Gannett, Public Radio Tulsa, Gatehouse Media and other media companies. The suit alleged that their reports portrayed him in a "false light." The filing concerned coverage of his controversial comments on race and policing. The listed media organizations were named as defendants in the action.
Source excerpt
Major Travis Yates has filed a lawsuit against Comcast, Gannett, Public Radio Tulsa, Gatehouse Media and others, saying their reports portrayed him in a "false light."
2020
Comcast announces $100-million social justice plan
Company response
Comcast announced a $100-million plan to support social justice and equality, including cash, advertising inventory, grants, and other initiatives.
Stated objective. To support social justice and equality and fight injustice.
Source excerpt
Cable giant Comcast Corp. unveiled a $100-million plan to support social justice and equality, making it the latest major media and entertainment company to pledge financial action amid nationwide protests against police brutality.
2019
Altitude sues Comcast over alleged antitrust conduct
Lawsuit filed
Altitude sued Comcast, charging that Comcast violated antitrust laws and tried to put Altitude out of business. Comcast called the suit meritless and said it would defend itself. These are the parties’ positions; the article reports no court determination.
Company response
Denial — Comcast
In a statement, Comcast called the suit “meritless” and said it would “vigorously defend ourselves against Altitude’s claims.”
Source excerpt
In a statement, Comcast called the suit “meritless” and said it would “vigorously defend ourselves against Altitude’s claims.”
Denver-area regional sports network Altitude, blacked out by Comcast since August, sued the cable operator charging Comcast with violating antitrust laws and trying to put Altitude out of business.
2019
Comcast executive sues over alleged discrimination
Lawsuit filed
Comcast senior vice president Klayton Fennell filed a federal lawsuit alleging that he was denied equal pay, passed over for promotions, subjected to a derogatory slur, and retaliated against because of his sexual orientation. Comcast denied the discrimination claims and said it would defend itself in court.
Company response
Denial — Comcast
Comcast, which owns NBCUniversal, the parent company of NBC News, denied Fennell’s discrimination claims.
Source excerpt
Comcast, which owns NBCUniversal, the parent company of NBC News, denied Fennell’s discrimination claims.
In a 45-page federal lawsuit filed last week, Klayton Fennell, the company’s senior vice president of government affairs, claims that he was denied equal pay, passed over for promotions and called a derogatory name by an unnamed colleague due to his sexuality.
“At no time during Klay Fennell’s long career at Comcast has he been discriminated against or been the subject of wrongful treatment,” the company wrote in an email.
2015
NAAAOM files discrimination suit against Comcast
Lawsuit filed
The National Association of African-American Owned Media and Entertainment Studios filed a $20 billion discrimination suit against Comcast and Al Sharpton, alleging that Comcast blocked the growth of 100% Black-owned cable channels and refused to do business with 100% African-American-owned businesses. The claims are allegations in the suit.
Company response
Denial — Comcast
“While we do not generally comment on pending litigation, this complaint represents nothing more than a string of inflammatory, inaccurate, and unsupported allegations,” Comcast said in a statement.
Denial — Comcast
On Monday, Comcast called Allen’s allegations “frivolous.”
Clarification — Comcast
The company, in a statement, said it has been involved in “good faith negotiations” for several years to strike a carriage deal for Allen’s channels.
Source excerpt
In a suit filed in U.S. District Court in California on Feb. 20, the NAAAOM claims that Comcast has refused to do business with 100% African American owned businesses, alleging that the media giant spends about $25 billion annually to license pay TV channels and on advertising, yet 100% African-American owned media receive less than $3 million per year.
Television entrepreneur Byron Allen has filed a $20-billion racial discrimination lawsuit against cable giants Comcast Corp. and Time Warner Cable.
The lawsuit, filed in U.S. District Court in Los Angeles, contends that Allen’s company has been thwarted in his attempts to secure distribution for its small networks on cable systems owned by Comcast and Time Warner Cable.
2014
Renewed Worst Company in America criticism
Comcast again received the Consumerist designation amid continued complaints about customer experience and concerns surrounding its proposed Time Warner Cable transaction.
2014
Net-neutrality and network-management controversy
Comcast faced criticism from consumer advocates and regulators over network-management practices, paid peering, and its support for a limited interpretation of net neutrality.
2010
Worst Company in America consumer-service criticism
The Consumerist awarded Comcast its satirical Worst Company in America designation, reflecting widespread public criticism of customer service, billing, and perceived market power.