Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2025
Criticism over financing linked to private detention companies
Activists criticized Citizens over financing relationships involving GEO Group and CoreCivic, private companies operating detention facilities used by U.S. immigration authorities. The issue generated protests and calls for customers and public entities to move deposits.
2017
Requests for records in the Paul Manafort investigation
Reports stated that the U.S. Department of Justice sought transaction records from Citizens in connection with its investigation of Paul Manafort's finances and alleged Russian interference in the 2016 election. The reporting concerned a customer relationship and did not establish wrongdoing by Citizens.
2015
Deposit-crediting enforcement action
Federal regulators alleged that Citizens Bank failed to credit customers with the full amount of some deposits when deposit slips and actual cash amounts differed. The action required customer reimbursement and imposed penalties totaling nearly $35 million.