Chowbus controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Chowbus discloses customer data breach
Issue disclosure
Chowbus suffered a data breach in which hundreds of thousands of customer records were stolen. The exposed information included names, email addresses and phone numbers; the article says credit card data was not accessed. Chowbus confirmed that some user data had been illegally accessed and said it was addressing the issue.
Company response
Ongoing disclosure — Chowbus
Although the company has confirmed that “some of our user data has been illegally accessed” and that it’s addressing the issue
Remediation — Chowbus
As soon as we became aware of this incident, our security team quickly took steps to secure our systems, including our customers’ account information. The link from the email is already disabled.
Clarification — Chowbus
Your credit card information does not exist in our systems. Any credit card information and transaction is processed by Stripe, a secure 3rd party payment processor. We are confident your credit card information is safe.
Source excerpt
Although the company has confirmed that “some of our user data has been illegally accessed” and that it’s addressing the issue
Chowbus, owned by Fantuan Group Inc., has suffered a data breach with hundreds of thousands of customer records stolen.
Exactly how the data breach took place is not known. The stolen data included customer names, email addresses, phone numbers and email addresses. Credit card data was not accessed.