Chicken Express controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Chicken Express responds to employee hijab incident
Company response
A Chicken Express manager sent Stefanae Coleman home for wearing a headscarf. A statement from the attorney representing the franchise owner said the manager had not taken religious liberty into consideration and attributed the decision to a lack of training. The franchisee apologized, arranged additional training, and reprimanded the manager.
Stated objective. to prevent a mistake like this from happening again
Company response
Apology — Chicken Express franchisee
An apology was made to Ms. Coleman for the mistake.
Remediation — Chicken Express franchisee
The Chicken Express franchisee is addressing this issue through additional training
Personnel action — Chicken Express franchisee
The manager has been reprimanded for his decision
Source excerpt
An apology was made to Ms. Coleman for the mistake. The Chicken Express franchisee is addressing this issue through additional training, and Ms. Coleman has been asked to participate in developing the training so that a mistake like this will not happen again,
The manager's decision to send Ms. Coleman home for wearing the headscarf was due to a lack of training,
Stefanae Coleman posted a video on Twitter Monday of what she says was her discussion with a manager at a Chicken Express restaurant in Fort Worth, Texas, who allegedly told her to leave for wearing a hijab at work.