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Chase controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2022

    Houston doctor sues Chase over alleged denial of service

    Lawsuit filed

    Dr. Malika Mitchell-Stewart sued JPMorgan Chase Bank and its First Colony branch, alleging that she was denied service and discriminated against because of her skin color. The lawsuit alleges that employees treated her like a criminal after she presented a check.

    Company response

    • Investigation — Chase

      Asked to comment, the bank said it was "investigating the situation."

    • Apology — Chase

      A statement from Chase also said, "We have reached out to Dr. Mitchell-Stewart to better understand what happened and apologize for her experience."

    Source excerpt

    • "As soon as Dr. Mitchell-Stewart showed employees at First Colony Branch her check, they immediately treated her like a criminal," the suit alleges.
    • Dr. Malika Mitchell-Stewart is suing JPMorgan Chase Bank and its First Colony branch in Sugar Land citing denied service and discrimination because of her skin color.
    • Asked to comment, the bank said it was "investigating the situation." A statement from Chase also said, "We have reached out to Dr. Mitchell-Stewart to better understand what happened and apologize for her experience."
    Source

  2. 2021

    Chase settles home appraisal discrimination claim

    Settlement

    HUD approved a conciliation agreement in which JPMorgan Chase Bank agreed to pay a Chicago homeowner $50,000 and provide employee training to resolve her claim that her home was undervalued because of her race. Chase denied violating the Fair Housing Act or engaging in racial discrimination; the agreement states that settling is not an admission of fault, guilt, or liability.

    Company response

    • Refund or compensation — Chase

      The lender will pay the Chicago homeowner $50k

    • Remediation — Chase

      Chase will also provide its home lending advisors and client care specialists with mandatory training on the Reconsideration of Value process and fair lending issues related to appraisals

    • Denial — Chase

      In the agreement, Chase denied violating the Fair Housing Act or engaging in racial discrimination.

    Source excerpt

    • In the agreement, Chase denied violating the Fair Housing Act or engaging in racial discrimination.
    • HUD approved a conciliation agreement between the two parties after the woman filed a complaint on Oct. 14, 2020 alleging racial discrimination in the appraisal of her home in the 60653 ZIP code of Chicago, where about 9 in 10 residents are Black.
    • According to the settlement, Chase will also provide its home lending advisors and client care specialists with mandatory training on the Reconsideration of Value process and fair lending issues related to appraisals, including specifics regarding how to handle complaints of discrimination in the appraisal process and the process for customers to submit a ROV request, including the requirement to provide three alternative comparable sales.
    Source