CGI controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2019
CGI identified as a cloud provider affected by Operation Cloud Hopper reporting
The Wall Street Journal reported that CGI was among cloud providers whose environments were implicated in the Chinese APT10 cyber-espionage campaign, with activity linked to data accessed between 2013 and 2017.
2019
Operation Cloud Hopper reporting
Reporting on the APT10 cyber-espionage campaign identified CGI among cloud providers whose managed environments were implicated. The activity was associated with unauthorized access to customer data during a period from 2013 to 2017.
2019
CGI’s role in Operation Cloud Hopper reported
Reporting linked CGI-managed cloud infrastructure to access by the Chinese APT10 cyber-espionage campaign, with customer data exposure reported in connection with the wider operation.
2014
Hawaii tax-system procurement scrutiny
CGI’s work on Hawaii tax and disease-surveillance systems attracted legislative and auditor scrutiny over contract awards, later modifications, and alleged advantages provided to the company. The referenced material also credited the tax system with increasing collections.
2013
HealthCare.gov launch problems
CGI’s role in the initial U.S. HealthCare.gov implementation was criticized after the website missed deadlines, failed during its October launch, and continued to experience technical problems. Government officials and media reports questioned project management and contractor oversight, and the government subsequently moved away from CGI for portions of the work.
2013
Ontario eHealth medical-registry contract cancellation
eHealth Ontario canceled a CGI contract connected with an online medical registry after reported delays of approximately 14 months. The project was described as obsolete after other technology companies reproduced the registry, and payment was disputed under contract terms tied to satisfactory delivery.
2013
Hawaii Health Connector website failure
The Hawaii Health Connector’s Affordable Care Act exchange experienced severe launch and access problems. CGI developed the website, and the difficulties contributed to political criticism, leadership changes, and questions about the state’s technology procurement decisions.
2013
CGI criticized over the initial HealthCare.gov rollout
The U.S. healthcare marketplace experienced severe launch and performance problems, prompting criticism of contractors including CGI and subsequent changes in the government’s vendor arrangements.
2013
HealthCare.gov implementation problems
The U.S. federal health-insurance marketplace launched with major outages, slow performance and operational failures. CGI was a principal technology contractor and faced public criticism, while the episode also prompted examination of federal procurement and oversight.
2013
Hawaii health-exchange technology problems
The Hawaii Health Connector website experienced serious launch and access problems. CGI’s development role drew criticism alongside scrutiny of the exchange’s management, funding and contractor decisions.