Controversies

Casarte 'one-tenth-price purchase' prize model mismatches delivery, sparking redemption dispute

According to Shanghai Legal Daily, a consumer participating in Casarte's 'one-tenth-price purchase' event won a RMB 5,999 product, but the advertised model did not match the actually delivered model and redemption was difficult; after media intervention, the original model was reissued. The consumer complaint platform also carried complaints that a Casarte air conditioner compressor broke within 30 days and was only repaired, not replaced, and that refrigerator noise did not match advertising. Progress: media report. Involved entity: Casarte (Haier Group). Scope: promotional redemption dispute.