Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
France orders ANSSI investigation into supermarket refrigeration cyberattack
Investigation
French Prime Minister Sebastien Lecornu instructed the National Cybersecurity Agency (ANSSI) to investigate a large-scale cyberattack on connected refrigeration systems at major French food retailers. The Paris prosecutor's office confirmed the incident resulted in food losses and fires. Officials are also coordinating with European counterparts to assess whether businesses in other countries could be vulnerable.
Source excerpt
French prosecutors have opened a specific cyber-crime investigation into the incident, which the Paris prosecutor's office called a "large-scale cyber-attack affecting the refrigerators of several major food retail chains across France".
The chief executive of Coopérative U said several of its supermarkets had been hit by the "extremely serious and unprecedented" attack.
Prosecutors opened an investigation.
2026
Cyber-attack affects supermarket refrigeration systems
Issue disclosure
A suspected cyber-attack affected refrigeration systems at supermarkets across six European countries, including Delhaize, Carrefour, Colruyt Group-operated shops, ICA, Coop, SuperValu and Selver stores. The attack caused some freezers to warm and food to be discarded. The attacker was not identified.
Company response
Remediation — ICA
ICA is currently supporting the affected stores in managing the situation
Remediation — Carrefour
measures had been taken immediately to ensure all shops remained open
Source excerpt
measures had been taken immediately to ensure all shops remained open
In Sweden, several ICA and Coop shops were hit.
In Ireland, it impacted 13 SuperValu supermarkets.
2021
Taiwan fines Carrefour over supplier opening sponsorship fees
Fine or penalty
Taiwan's Fair Trade Commission found that Carrefour violated Article 25 of the Fair Trade Act by collecting new-store opening sponsorship fees from suppliers under existing contract terms and imposed a fine of NT$1.5 million.
Source excerpt
公平會今 (21) 日審議結果出爐，認定家樂福違反公平交易法第 25 條規定，處 150 萬元罰鍰。
經開會決議，認定家樂福違反公平交易法第 25 條規定，裁處 150 萬元罰鍰。
2021
Carrefour faces allegations over store-opening fees charged to suppliers
Issue disclosure
Eleven trade associations complained to Taiwan's Fair Trade Commission after allegations that Carrefour sought store-opening sponsorship fees from suppliers to Wellcome supermarkets and deducted the fees from payments. Carrefour denied using market power to require suppliers to sign, said it would investigate the allegations, and said suppliers could raise contract objections for discussion.
Company response
Investigation — 家樂福
家樂福正式提出抗議聲明並將進行調查。
Source excerpt
而今29日公平會副主委陳志民上午表示，哪幾個公會連署陳情不願詳述，僅表示包括糕餅、造紙、化妝品、清潔用品、飲料、罐頭、糖菓餅乾、釀造食品等。公平會也將立案調查，如果真如公會所述，家樂福將違反《公平法》第25條，事業不得有顯失公平行為，最高可處2500萬元罰鍰，近期內將請家樂福說明此案。
超過10家公會連署向公平會陳情，公會控訴家樂福濫用市場通路優勢地位，強索不當附加費用。
本公司於收購惠康公司前就已與各供應商協商2020年度契約，並陸續簽訂完成，故扣款之契約義務與本公司結合惠康公司後之市場力量無關，本公司亦無以市場力量要求各供應商與本公司簽約。
2020
Brazilian state sues Carrefour unit over fatal beating
Lawsuit filed
A state attorney in southern Brazil sued a Carrefour unit seeking 200 million reais in damages after security guards beat a Black man to death at one of its stores. The lawsuit also asked a court to shut the Porto Alegre store and called for a plan to combat racism and discriminatory treatment there.
Company response
Ongoing disclosure — Carrefour Brasil
In a statement, Carrefour Brasil said it still had not been formally cited by the public defender’s office, adding that it would provide any information needed by the government.
Source excerpt
In a statement, Carrefour Brasil said it still had not been formally cited by the public defender’s office, adding that it would provide any information needed by the government.
Among the other demands listed in the lawsuit is the creation of a plan to combat racism and discriminatory treatment by the retailer in Porto Alegre.
A state attorney in southern Brazil is suing a unit of France’s Carrefour SA seeking 200 million reais ($37.6 million) in damages after security guards beat a Black man to death at one of its stores.
2013
Carrefour Baolongcang store fined for false advertising
Fine or penalty
Shijiazhuang Xinhua District Market Supervision Administration fined the Carrefour Baolongcang Berlin store 100,000 yuan after finding that it had illegally published false advertising.
Source excerpt
经查，该店存在违规发布虚假广告的行为。石家庄市新华区市场监督管理局依法对该店罚款10万元。