Carphone Warehouse controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2018
Information Commissioner’s Office security fine
The ICO fined Carphone Warehouse £400,000 for weaknesses in its security arrangements, including outdated software and insufficient routine testing. The exposed information included personal details and, in more than 18,000 cases, historical payment-card data.
2015
Customer-data breach
Hackers accessed customer data associated with websites operated by Carphone Warehouse and related businesses, affecting approximately 2.4 million people.
2006
Marketing-call compliance investigation
The Information Commissioner’s Office issued preliminary enforcement notices concerning alleged marketing calls to people registered with the Telephone Preference Service or who had requested no further calls.
2005
Alleged unauthorized landline switching
Customers alleged that their landline accounts had been switched after purchasing mobile phones from Carphone Warehouse outlets without their consent.