Careem controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2023
Backlash over founder's compensation comments
Mudassir Sheikha's public comments that Careem was not suited to people prioritizing cash compensation, fixed working hours, or certainty were criticized as tone-deaf by some observers, while others praised the directness of the message.
2019
Consumer court fines Careem over faulty service
Fine or penalty
A consumer court fined Careem Rs50,000 after finding it guilty of providing faulty service and causing mental distress to a consumer. The ruling followed a complaint alleging that a Careem driver drove recklessly, abruptly ended the ride, and used insulting language.
Source excerpt
Iqbal was found guilty of providing faulty services in breach of Section 13 of the Sindh Consumer Protection Act 2014.
Private ride-hailing cab service was fined with Rs50,000 by a consumer court on Monday for providing faulty service and causing mental distress to a consumer.
Careem Pakistan CEO Junaid Iqbal was directed to deposit Rs25,000 in fines with the court, pay Rs15,000 to the complainant for causing mental distress and Rs10,000 litigation fee.
2018
Careem rider and driver data breach
Careem discovered that information relating to more than 14 million riders and approximately 558,800 drivers had been breached. The company disclosed the incident several months after discovery, explaining that it wanted to verify the information before notifying affected users. The timing of the disclosure and reports that the vulnerability may have been known earlier generated criticism.