Care.com controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
Federal Trade Commission settlement over marketplace and cancellation claims
The FTC alleged that Care.com deceived caregivers about the number of available jobs and potential payment rates and made it difficult for families to cancel memberships. Care.com agreed to an $8.5 million refund settlement while disputing the allegations and stating that the agreement was not a validation of the FTC's claims.
2019
Questions about childcare licensing listings
Reporting stated that Care.com listed some daycare providers as licensed even though they were not. The company removed certain automatically created, unclaimed listings and said it would strengthen screening procedures.
2015
Concerns about background checks and caregiver screening
Reports described a family that said it had been defrauded by a nanny who had passed Care.com's screening process, along with lawsuits alleging that the company had been negligent in conducting background checks.