Capita controversies

Capita pension administration delays

Issue disclosure

A report described delays in Capita's administration of the Civil Service Pension Scheme, stating that retired civil servants and bereaved families had waited months for payments. It reported that, as of 30 September, 1,643 bereavement or death-in-service cases were more than 100 days old, and that some families could face a tax charge if death benefits are not paid within two years.

The report says delays in Capita's administration of the Civil Service Pension Scheme have left retired civil servants and bereaved families waiting months for payments. It reports that 1,643 bereavement or death-in-service cases were more than 100 days old as of 30 September, and that some families could face a tax charge if death benefits are not paid within two years.

Cyberattack and client-data theft

Hackers breached Capita systems and stole personal information associated with almost one hundred business clients.

Primary Care Support England was criticised over missing records, delayed payments, correspondence backlogs and shortages of clinical supplies.

Primary Care Support England was criticised over missing records, delayed payments, correspondence backlogs and shortages of clinical supplies.

NHS recruitment and payroll service criticism

Several NHS trusts withdrew from or ended arrangements with Capita after reported concerns about recruitment performance, payroll and service quality.

Optima Legal funding arrangement

The Solicitors Regulation Authority found that Capita’s funding arrangement with Optima Legal effectively breached rules concerning alternative business structures.

Political-loan controversy

Rod Aldridge resigned as chief executive after claims that his personal loan to the Labour Party influenced public contracts awarded to Capita. Aldridge denied the claims.

Financial-administration anti-fraud controls

Capita Financial Administrators was fined by the Financial Services Authority for inadequate anti-fraud controls.