Cannondale controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Cannondale announces Canvas Neo fender recall
Recall announced
Cannondale announced a recall of the front mudguard and attachment hardware for some Canvas Neo 1 and Canvas Neo 2 bicycles. The announcement followed reports that hardware issues could cause the mudguard to detach and abruptly stop the front wheel. According to the company, it would provide an upgraded attachment system, and authorized dealers would reinstall the mudguard at no charge.
Stated objective. to provide riders with an upgraded attachment system
Company response
Apology — Cannondale
“We apologise for this inconvenience and thank you for your patience, and for riding Cannondale.”
Remediation — Cannondale
“Please contact your local authorised Cannondale dealer or Cycling Sports Group to arrange for an authorised Cannondale dealer to reinstall the mudguard with upgraded attachment hardware, at no charge,”
Source excerpt
The company elected to conduct a recall of the mudguard and the mudguard attachment hardware in order to provide riders with an upgraded attachment system, following reports of issues with the hardware that attaches the front mudguard on some Cannondale Canvas Neo 1 and Canvas Neo 2 bicycles that caused the front mudguard to become detached from the bicycle and abruptly stop the front wheel.
The company has now completed testing and secured the Government approvals required to conduct the recall.