Cabcharge controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2012
Criticism of the 10 percent payment surcharge
Cabcharge faced sustained criticism that its 10 percent surcharge on card and account-based taxi payments was excessive relative to payment-processing costs. Choice highlighted the issue by giving the company a 2012 Shonky Award.
Competition concerns over payment processing and vertical integration
The company was criticized by taxi-industry investigators and competition authorities over the alleged use of network effects, exclusive processing arrangements and relationships with taxi network providers to protect its position in payment instruments and processing.