Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Refund and payment complaints during COVID-19
Brown Paper Tickets faced a wave of complaints and lawsuits after customers reported not receiving money for canceled events and disputed payments associated with events held before pandemic-related shutdowns. Complaints were also submitted to the Better Business Bureau. The supplied source does not document the complete legal or financial resolution.
2020
Washington state sues Brown Paper Tickets over alleged unpaid funds
Lawsuit filed
Washington state sued Brown Paper Tickets, alleging that the ticketing company owed nearly $7 million to event producers and ticket buyers, including refunds for canceled events.
Source excerpt
SEATTLE — Washington state’s attorney general has sued a Seattle-based virtual box office company, alleging Brown Paper Tickets owes nearly $7 million to artists and ticket buyers.
The state’s lawsuit filed Wednesday says Brown Paper Tickets owes $6 million to event producers and $760,000 in refunds to those who bought tickets to events that were canceled due to the coronavirus pandemic.